Library Assistant - Steele Creek

Mecklenburg County Government; Charlotte (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading urban public library in Charlotte seeks a full-time Library Assistant. The role involves providing high-quality library services, promoting collections, and supporting library functions. Ideal candidates should have customer service experience and a high school diploma, with a chance to develop skills in a vibrant community setting.

Qualifications

• At least one year of customer service experience, including library or retail.
• Relevant education and experience may be combined.

Responsibilities

• Promote the library’s collection and services.
• Assist customers with research and library systems.
• Perform circulation activities.

Skills

Customer service

Interpersonal skills

Time management skills

Communication skills

Teamwork

Education

High School diploma or equivalent

Tools

Integrated library systems

Microsoft Office Suite

Job description

Library Assistant – Steele Creek
Charlotte Mecklenburg Library

"Follow your calling, Find your career."

Apply by 6/6/25. Pay rate: $20.98 - $25.18.

Charlotte Mecklenburg Library is one of America's leading urban public libraries, serving a community of approximately one million citizens across Charlotte and surrounding towns. Our library system offers accessible and welcoming services, celebrating reading, fostering learning, connecting communities, and inspiring individuals. We operate 20 locations, online services, and outreach programs to deliver exceptional library experiences.

Position Summary

The full-time Library Assistant provides high-quality library services, ensuring valuable experiences for all customers and supporting routine library functions.

Location: Steele Creek Library, 13620 Steele Creek Rd, Charlotte, NC 28273

Schedule: Full-time, 40 hours/week. Wednesdays 11:00am – 8:00pm; Monday, Tuesday, Thursday 8:00am – 5:00pm; alternating Fridays and Saturdays 8:00am – 5:00pm.

Essential Functions

• Promote the library’s collection and services
• Perform circulation activities
• Provide service desk coverage
• Manage materials transfer
• Assist customers with research and library systems
• Train and assist customers on policies and procedures
• Collaborate on programming and outreach
• Assist with volunteer management
• Shelve and weed collections

Minimum Qualifications

• At least one year of customer service experience, including library or retail
• High School diploma or equivalent

Relevant education and experience may be combined.

Preferred Qualifications

• Knowledge of integrated library systems (e.g., Polaris)
• Bilingual skills

Knowledge, Skills, and Abilities

• Knowledge of alpha-numeric sorting and library systems
• Excellent interpersonal, customer service, and time management skills
• Adaptability, effective communication, teamwork, and professional development

Computer Skills

Proficient in Microsoft Office Suite and other applications.

Work Environment

Office setting with moderate noise; interaction with children and teens from nearby schools and programs.

Additional Information

• This role involves ADA compliance considerations.
• Reasonable accommodations will be provided to qualified individuals with disabilities.
• This description is not exhaustive; duties may change based on business needs.
• Employees may be required to assist in emergency or disaster situations.