Library Assistant

Howard Community College; Baltimore (MD); On-site; USD 19,000 - 28,000; Part time

Job summary

Howard Community College is hiring a Library Assistant to join the HCC Library on campus. The role focuses on delivering excellent customer service, enforcing library policies, and supporting Circulation and Access Services under supervision.

Responsibilities include handling check-ins/outs and holds, assisting with reservations, resolving issues, and performing opening/closing procedures. Requires a High School diploma and about 1 year of customer service experience.

Qualifications

• High School diploma or equivalent is required.
• 1 year of customer service experience is required.
• Previous library experience preferred.

Responsibilities

• Circulation and User Services: assist users with check-in/check-out and holds, manage fines, support study room reservations, and monitor noise levels.

Skills

Attention to detail

Organizational skills

Teamwork

Customer service

Communication skills

Confidentiality

Education

High School or equivalent

Job description

About Us

Howard Community College (HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020.

Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!

Position Title: Library Assistant

FLSA: Non-Exempt

FT/PT: Part Time

Hours Per Week: 9 to 25 as needed

Work Schedule: Mon-Thurs 12-5 pm, Friday 9 am to 1 pm

Position Salary Range: $17.00/hour

Summary

The Faculty Development & Learning Innovation team is seeking a Library Assistant to join our team at the HCC Library. This role involves providing exceptional customer service to all users, upholding, and administering library and college policies, and working under the direction of the Circulation and Access Services Manager. The goal is to deliver an optimal library experience for users. This is an on-campus/non-telework position.

Essential Role Responsibilities

Circulation and User Services:

• Assist users with checking-in, checking-out, and placing holds for library materials
• Manage fines and fees accurately
• Support the usage and reservation of study rooms
• Monitor noise levels and guide users to appropriate areas

Information and Resource Management:

• Utilize the library's catalog and databases to locate and retrieve books and resources
• Shelve and edge material
• Provide basic computer and technology assistance for printing, scanning, copying, saving, downloading, and uploading

Customer Service and Communication:

• Answer user questions and direct them to Library and college campus resources/services
• Resolve issues as they arise and communicate effectively with other staff and supervisors
• Support colleagues and supervisors with various tasks

Operational Duties:

• Perform opening and closing procedures
• Perform other duties as assigned

Minimum Education Required

High School or equivalent

Experience Required

Work Experience:

• 1-year customer service
• Previous work experience in a library setting, preferred

Key Skills and Abilities:

• Attention to Detail - Demonstrates exceptional attention to detail and ensures a high level of accuracy in all tasks
• Organizational Skills - Excellent organizational skills and the ability to multitask effectively
• Teamwork - Ability to work independently and as part of a team
• Customer Service - Outstanding customer service abilities
• Communication Skills - Strong written and verbal communication skills
• Confidentiality - Ability to maintain strict confidentiality

Physical Requirements:

• Capable of standing for long periods of time
• Ability to lift, push up to 50 pounds, and bend as needed
• Strong fine motor skills for operating computer terminals

Operational Skills:

• Proficient in answering phone calls professionally and efficiently

Availability:

• Flexible availability to work during library hours, including weekends

Division: Faculty Development & Learning Innovation

Department: Library

*Pre-employment criminal background investigation is a condition of employment.

HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Due to HCC policy, only employees living in states contiguous to Maryland are eligible for work at HCC and include Virginia, West Virginia, Washington DC, Pennsylvania. Candidates must live in the commutable area or willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits.

EEO Statement

Howard Community College (HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status. HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.