Library Access Services Assistant (Part-Time)

Penn State University; Harrisburg (Dauphin County); On-site; USD 17,000 - 24,000; Part time

Job summary

Penn State Harrisburg's Madlyn L. Hanes Library seeks a part-time Access Services worker to serve students, faculty, staff, and community members in the evening and on weekends. The role involves frontline help, circulation tasks, and policy guidance within a collaborative campus environment.

The position offers 21 hours per week with specific two weekday blocks and weekend hours, with summer adjustments to hours. Salary is $15.00 per hour, and background checks are required.

Qualifications

• Excellent interpersonal skills; ability to work with others in an inclusive and respectful manner.
• Ability to follow directions and maintain a schedule.
• Ability to work both independently and as part of a team.
• Familiarity with information technology (preferred).
• Prior experience in a library, customer service, retail, or hospitality setting (preferred).

Responsibilities

• Provide frontline customer service.
• Answer directional, informational, and basic reference questions in person and by telephone.
• Circulate library materials and technology.
• Explain library policies and procedures to patrons.
• Provide information about group study rooms and assist with reservations.
• Collaborate with other departments to provide additional services.

Skills

Frontline customer service

Interpersonal skills

Teamwork

Job description

JOB DESCRIPTION AND POSITION REQUIREMENTS

The Madlyn L. Hanes Library at Penn State Harrisburg seeks a motivated and responsible individual to work part-time in the Access Services Department. This position provides evening and weekend service to students, faculty, staff, and residents of Pennsylvania. It is an excellent opportunity for someone returning to the workforce or seeking part-time employment in a collaborative and supportive campus environment.

Salary: $15.00 per hour.

Contract type: part-time. Working hours: 21 hours per week. Schedule: Two of the following three weekdays: Monday, Tuesday, or Wednesday. On each of the two assigned days, the schedule is 1:00 p.m. to 4:00 p.m. and 5:00 p.m. to 10:00 p.m. Saturday: 10:00 a.m. to 3:00 p.m. During the summer and holiday breaks, the schedule will be adjusted to align with the library’s operating hours.

Responsibilities

• Provide frontline customer service.


• Answer directional, informational, and basic reference questions in person and by telephone.


• Circulate library materials and technology.


• Explain library policies and procedures to patrons.


• Provide information about group study rooms and assist with reservations.


• Collaborate with other departments to provide additional services.

Operational Duties

• Open and close the library.


• Manage undergraduate student assistants.


• Assist with collecting unit statistics.


• Respond to gate and panel alarms in accordance with established procedures.


• Serve as the university contact for medical, building, and scheduling emergencies.


• Perform collection maintenance tasks, including shelving returned materials, relocating library materials, and inventorying collections.


• Assist with special projects.

Skills / Experience / Knowledge Required

• Excellent interpersonal skills; ability to work with others in an inclusive and respectful manner.


• Ability to follow directions and maintain a schedule.


• Ability to work both independently and as part of a team.

Preferred

• Familiarity with information technology.


• Prior experience in a library, customer service, retail, or hospitality setting.

Additional Information

The Madlyn L. Hanes Library houses more than 275,000 volumes, offers seating for approximately 1,100 users, and features nine classrooms, a Studio One audio and video recording space, 15 student group study rooms, more than 300 public access computers, two event spaces known as the Morrison Gallery, a 24/7 Lion Study Space, the Center for Holocaust and Jewish Studies, and the PA Center for Folklore. For more information, please visit Madlyn L. Hanes Library, Penn State Harrisburg.

Background Checks/Clearances

Employment with the University will require successful completion of background check(s) in accordance with University policies.

Campus Security Crime Statistics

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.