Liability Claims Specialist (Remote)

Yourcaptive; West Des Moines (IA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid Parental Leave

401k Profit Sharing

Generous time off

Volunteer time off

Diversity & Belonging

Discretionary bonus

Job summary

Holmes Murphy's Creative Risk Solutions team seeks a Liability Claims Specialist to join our West Des Moines operation. You will review coverage for commercial auto and general liability claims, adjudicate, investigate bodily injury/liability claims, and negotiate settlements to protect client interests.

This role emphasizes world-class client service, collaboration with insureds, claimants and carriers, and ongoing mentorship of junior specialists while ensuring regulatory compliance and

Qualifications

• Education: High school diploma; college degree preferred.
• Licensing: Active state specific adjusters license required or the ability to acquire license within three months of hire.
• Experience: 5+ years of adjusting property and casualty claims. Prior agency involvement preferred.

Responsibilities

• Review coverage for commercial auto and general liability claims.
• Adjudicate claims, investigate bodily injury/liability claims, and negotiate settlements using Best Practices for Claims.
• Maintain accurate loss information and establish/maintain reserves within authority.
• Research and respond to questions and complaints from insureds, claimants, agency partners, and carriers.
• Monitor and control litigated claims, ensuring timely responses and protection of insureds' and carriers' interests.
• Train and mentor Liability Claims Specialists I and II.

Skills

General and auto liability knowledge

Claims processing procedures

Mathematical calculations

Regulatory understanding

Education

High School Diploma

College degree preferred

Job description

Step into a role where your client service expertise makes a meaningful impact. We are looking to add a Liability Claims Specialist to join our Creative Risk Solutions team. Creative Risk Solutions (CRS), a proud line of business under the Holmes Murphy umbrella, is a leading Third-Party Administrator (TPA) specializing in innovative claims management solutions. At CRS, we believe in doing things differently—empowering our team to deliver exceptional service, embrace creativity, and make a real impact for our clients.

Essential Responsibilities:

• Review coverage for commercial auto and general liability claims.
• Adjudicate claims, investigate bodily injury/liability claims, and negotiate settlements using "Best Practices for Claims."
• Maintain accurate loss information and establish/maintain reserves within authority.
• Research and respond to questions and complaints from insureds, claimants, agency partners, and carriers.
• Monitor and control litigated claims, ensuring timely responses and protection of insureds' and carriers' interests.
• Participate in claim reviews and Risk Control Workshops.
• Identify and pursue subrogation and report fraud when applicable.
• Train and mentor Liability Claims Specialists I and II.

Qualifications:

• Education: High school diploma; college degree preferred.
• Technical designations encouraged, such as AIC and CPCU.
• Licensing: Active state specific adjusters license required or the ability to acquire license within three months of hire.
• Experience: 5+ years of adjusting property and casualty claims. Prior agency involvement preferred.
• Skills & Technical Competencies: Knowledge of both general and auto liability coverages, claims processing procedures, perform complex mathematical calculations, ability to learn multiple state insurance regulations and pass state licensing exams. Understand and apply claims principles, practices, and insurance coverage interpretation for consulting, evaluating, and resolving claims. Contributes to workflows while utilizing resources to deliver a world-class client experience and ensure compliance. Fosters relationships by understanding relevant parties, prioritizing problem-solving, and collaborating to deliver impactful solutions.

Here’s a little bit about us:

Creative Risk Solutions is a leading provider of innovative risk management solutions. We specialize in delivering customized claims management, loss control, and risk consulting services to our clients. Our team is dedicated to excellence, integrity, and creating value for our clients through proactive risk management strategies. In addition to being great at what you do, we place a high emphasis on building a best-in-class culture. We do this through empowering employees to build trust through honest and caring actions, ensuring clear and constructive communication, establishing meaningful client relationships that support their unique potential, and contributing to the organization's success by effectively influencing and uplifting team members.

Benefits:

• Paid Parental Leave and supportive New Parent Benefits — We know being a working parent is hard, and we want to support our employees in this journey!
• Company paid continuing Education & Tuition Reimbursement — We support those who want to develop and grow.
• 401k Profit Sharing — Each year, Holmes Murphy makes a lump sum contribution to every full-time employee’s 401k. This means, even if you’re not in a position to set money aside for the future at any point in time, Holmes Murphy will do it on your behalf! We are forward-thinking and want to be sure your future is cared for.
• Generous time off practices in addition to paid holidays — Yes, we actually encourage employees to use their time off, and they do. After all, you can’t be at your best for our clients if you’re not at your best for yourself first.
• Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities that are important to you — Through our Holmes Murphy Foundation, we offer several vehicles where you can make an impact and care for those around you.
• Inclusion & Belonging Programs — Holmes Murphy is committed to celebrating every employee’s unique potential. Through inclusion and belonging initiatives, titled Uniquely United, not only do we offer employees a paid Diversity Day time-off option, but we also have a Uniquely United Committee, Employee Resource Groups, and development programs to advance our culture of belonging. We encourage employees to engage in ways that are meaningful to them to enhance their overall experience!
• Consistent merit increase and promotion opportunities — Annually, employees are reviewed for merit increases and promotion opportunities because we believe growth is important — not only with your financial wellbeing, but also your career wellbeing.
• Discretionary bonus opportunity — Yes, there is an annual opportunity to make more money. Who doesn’t love that?!

At this time, we are not considering candidates who require any type of immigration sponsorship now or in the future. This includes candidates whose current work authorization is temporary or set to expire and who would require employer participation in any renewal, extension, or new authorization process to continue employment.

Holmes Murphy & Associates is an Equal Opportunity Employer.

#LI-SM1

There’s No Place Like Holmes! You'll love what you do and who you do it with when you join Holmes Murphy! Not only can you create connections, experience the energy, and seize the opportunities we have, but you can also: Grow Your Career – An abundance of opportunity awaits! Our independence gives our growing and dynamic organization the freedom to create an environment where talent mobility thrives — whether that means career progression, expanding your skill set, or transferring to another Holmes Murphy office. Learn... On Us – We believe in building the best experts in the industry, supported through a variety of benefits like continuing education and tuition reimbursement. Share in Our Success – Our privately held structure allows us to share our collective success in ways that matter. One of the many ways is through our 401(k)-profit share, which is distributed to all employees regardless of their own contributions! Take Time to Recharge – We offer generous time off, including a Health Matters Day, Celebrate Day (for your birthday!), Diversity Day, Volunteer Time Off, and paid parental leave. And yes, we encourage you to take time away!