Liability Claims Specialist (Remote)

Holmes Murphy; Iowa (LA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Parental leave

Tuition reimbursement

401k with profit sharing

Generous time off

Volunteer time off and matching gifts

Diversity and inclusion programs

Merit increases and promotion path

Discretionary bonus opportunity

Job summary

Holmes Murphy is seeking a Claims Specialist to leverage client service excellence in evaluating coverage for commercial auto and general liability claims. You will adjudicate claims, investigate injuries, negotiate settlements, and maintain accurate records in our claims system.

The role requires 3–5 years of property & casualty claims experience, active licensing, and a focus on communication, relationship-building, and adherence to best practices.

Qualifications

• Education: High school diploma; college degree preferred. Technical designations encouraged such as AIC and CPCU.
• Licensing: Active state Life & Health/Property Casualty license or ability to obtain within 3 months.
• Experience: 3–5 years adjusting property & casualty claims; prior agency involvement preferred.

Responsibilities

• Consult on and confirm coverage for commercial auto and commercial general liability claims.
• Adjudicate claims and investigate bodily injury/liability claims; negotiate settlements when applicable.
• Maintain accurate loss information in the claims system during processing.
• Recommend and maintain reserves; negotiate and process settlements within authority.
• Research information for responses to insureds, claimants, agency partners, and fronting carriers.
• Monitor claims in litigation and ensure timely responses; protect interests of insureds and fronting carriers.
• Participate in claim reviews and risk control workshops; liaison with agency partners or insureds by phone or in person.
• Maintain open communication with customers per CRS guidelines.
• Identify subrogation opportunities and report fraud when applicable.
• Mentor Claims Specialist I; participate in committees to develop standards.

Skills

Client service

Negotiation

Communication

Relationship management

Claims knowledge

Education

High school diploma; college degree preferred; AIC/CPCU encouraged

Job description

Job Description

Step into a role where your client service expertise makes a meaningful impact. We are looking to add a

• Consult on and confirm coverage for commercial auto and commercial general liability claims.
• Adjudication of claims. Investigate bodily injury/liability claims and negotiate settlements when applicable, utilizing our “Best Practices for Claims.” Enter and maintain accurate loss information on a computer system during the claim process.
• Recommend and maintain accurate reserves within reserve authority. Negotiate and process interim and final settlements, within settlement authority.
• Research information for responding to questions and complaints posed by our insured’s, claimants, agency partners and fronting carriers.
• Monitor and control claims in litigation, utilizing our “Litigation Management” guidelines. Ensure suits are answered timely by counsel and the best interests of our insured’s and fronting carriers are protected.
• Participate in claim reviews and attending Risk Control Workshops when requested by agency partners or insureds. These could be in person or by phone.
• Maintain open and ongoing communication with our customers as noted in the “CRS Communication Expectations’ guidelines.
• Identify and pursue subrogation when applicable. Identify and report fraud when applicable.
• Help train and mentor Claims Specialist I position. Take part in company committees to help the management team develop new standards when warranted.
• Performs special projects and other duties as requested.

Essential Responsibilities

• Consult on and confirm coverage for commercial auto and commercial general liability claims.
• Adjudication of claims. Investigate bodily injury/liability claims and negotiate settlements when applicable, utilizing our “Best Practices for Claims.” Enter and maintain accurate loss information on a computer system during the claim process.
• Recommend and maintain accurate reserves within reserve authority. Negotiate and process interim and final settlements, within settlement authority.
• Research information for responding to questions and complaints posed by our insured’s, claimants, agency partners and fronting carriers.
• Monitor and control claims in litigation, utilizing our “Litigation Management” guidelines. Ensure suits are answered timely by counsel and the best interests of our insured’s and fronting carriers are protected.
• Participate in claim reviews and attending Risk Control Workshops when requested by agency partners or insureds. These could be in person or by phone.
• Maintain open and ongoing communication with our customers as noted in the “CRS Communication Expectations’ guidelines.
• Identify and pursue subrogation when applicable. Identify and report fraud when applicable.
• Help train and mentor Claims Specialist I position. Take part in company committees to help the management team develop new standards when warranted.
• Performs special projects and other duties as requested.

Qualifications

• Education: High school diploma; college degree preferred. Technical designations encouraged, such as AIC and CPCU.
• Licensing: Active state specific Life & Health/Property Casualty Insurance agent’s license required or the ability to acquire license within three months of hire.
• Experience: 3-5 years of adjusting property and casualty claims. Prior agency involvement preferred.
• Claims Knowledge, Principles, & Practice: Invests in the understanding and application of claims principles and practices and insurance coverage interpretation as it relates to consulting, evaluating, and resolving claims.
• Workflow & Systems Knowledge: Actively contributes to defined workflows, including related processes, procedures, and deliverables, and utilizing resources to deliver a world class client experience and adhering to compliance requirements.
• Relationship Management: Actively fosters relationships by seeking to understand appropriate parties, prioritizing problem solving, and collaborating to deliver unique and impactful solutions.

Here’s a Little Bit About Us

At Creative Risk Solutions, you’ll be part of a collaborative, innovative team that values trust, communication, and client focus. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth within the Holmes Murphy family.

Benefits:

• Paid Parental Leave and supportive New Parent Benefits — We know being a working parent is hard, and we want to support our employees in this journey!
• Company paid continuing Education & Tuition Reimbursement — We support those who want to develop and grow.
• 401k Profit Sharing — Each year, Holmes Murphy makes a lump sum contribution to every full-time employee’s 401k. This means, even if you’re not in a position to set money aside for the future at any point in time, Holmes Murphy will do it on your behalf! We are forward-thinking and want to be sure your future is cared for.
• Generous time off practices in addition to paid holidays — Yes, we actually encourage employees to use their time off, and they do. After all, you can’t be at your best for our clients if you’re not at your best for yourself first.
• Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities that are important to you — Through our Holmes Murphy Foundation, we offer several vehicles where you can make an impact and care for those around you.
• Inclusion & Belonging Programs — Holmes Murphy is committed to celebrating every employee’s unique potential. Through inclusion and belonging initiatives, titled Uniquely United, not only do we offer employees a paid Diversity Day time-off option, but we also have a Uniquely United Committee, Employee Resource Groups, and development programs to advance our culture of belonging. We encourage employees to engage in ways that are meaningful to them to enhance their overall experience!
• Consistent merit increase and promotion opportunities — Annually, employees are reviewed for merit increases and promotion opportunities because we believe growth is important — not only with your financial wellbeing, but also your career wellbeing.
• Discretionary bonus opportunity — Yes, there is an annual opportunity to make more money. Who doesn’t love that?!

At this time, we are not considering candidates who require any type of immigration sponsorship now or in the future. This includes candidates whose current work authorization is temporary or set to expire and who would require employer participation in any renewal, extension, or new authorization process to continue employment.

Holmes Murphy & Associates is an Equal Opportunity Employer.