Liability Claims Specialist

Central Insurance Company; Alpharetta (GA); Hybrid; USD 93,000 - 130,000; Full time

Job summary

Central Insurance Company in Alpharetta, GA is seeking a Liability Claims Specialist to manage casualty claims across Personal and Commercial lines, assess coverage, investigate losses, and advance cases toward timely resolution.

You will develop reserves, coordinate with defense counsel, pursue subrogation where appropriate, and contribute to a collaborative, service‑oriented claims team within a hybrid work model.

Qualifications

• Ability to obtain and maintain required state adjusting licenses and CE’s within 90 days
• Strong communication and analytical skills for claim handling
• Experience with casualty claims in Personal and Commercial lines preferred
• Understanding of contracts and risk transfer concepts preferred

Responsibilities

• Manage casualty claims within Personal and Commercial lines
• Investigate, evaluate, negotiate and settle claims within authority
• Develop and follow strategic action plans for files
• Set accurate reserves and monitor exposure
• Collaborate with agency partners and defense counsel on litigation strategy
• Assist in subrogation, file expenses, and settlements timing
• Participate in ongoing training and special projects

Skills

Licensing & negotiation

Communication

Investigative judgment

Claims knowledge

Education

Bachelor's degree + 2 yrs exp

Associates degree + 3 yrs exp

4 yrs related exp

Job description

Location: Van Wert, OH; Dublin, OH; Waltham, MA; Alpharetta, GA; Irving, TX

Work Model: Hybrid or Remote based on location

Position type: Full-Time

About the Company

Central Insurance has been family owned and operating since 1876, and we’re just getting started. We’re a property and casualty insurance group that believes great work starts with Integrity, thrives on strong Relationships, and never settles for less than Excellence. With over $2B in assets and an A (Excellent) A.M. Best rating, we offer stability, opportunity, and a team you’ll actually enjoy being part of. We make a difference for our policyholders by providing excellent service and being there in the greatest times of need.

About the Role

We are a team of employees who are passionate to deliver best in-class customer service and innovation in the industry. It’s because we put Integrity, Relationships and Excellence in all aspects of our work.

Our employees have the opportunity to fully utilize their talents and bring their best self. We believe that who you are is just as important as what you do!

By joining our growing Claims team as a Liability Claims Specialist, you will ensure high quality claim handling while making coverage determinations, investigating losses, conducting independent assessment as to the company exposure and moving cases towards timely resolution. You will be an effective source for help and support because of your deep knowledge and liability claim expertise.

What we are looking for

• Ability to obtain and maintain all required state department of insurance adjusting licenses and CE’s within 90 days of employment
• Bachelor’s degree and 2 years of related experience
• Or Associates degree and 3 years of related experience
• Or 4 years of related experience
• Travel as needed
• CPCU, SCLA or AIC designations- preferred
• Claims experience in both Personal Lines and Commercial Lines- preferred
• Litigation management experience- preferred
• Experience drafting coverage letters- preferred
• Working knowledge of contracts and risk transfer concepts- preferred

What you'll do

• Manages assigned volume of casualty claims within Personal and Commercial underwriting verticals
• Investigates, evaluates, negotiates and settles assigned claims within authority limits
• Develops and follows strategic action plans throughout the life of the file
• Provides proactive hospitality by appropriately setting expectations, building rapport, and responding to requests timely
• Builds relationships and appropriately communicates with agency partners, internal and external stakeholders
• Conducts thorough and proactive liability claim investigations including utilization of ISO
• Implements proper recognition, investigation, referral and communication regarding subrogation
• Sets accurate initial reserve in a timely manner and continually reviews accuracy in the context of ultimate probable exposure
• Manages liability files through swift resolution of exposures that warrant settlement
• Detects and mitigates fraud when investigating claims
• Maintains appropriate consideration of file expenses and utilizes approved suppliers
• Manages paid losses appropriately; pays what is fair and owed, settles claims at the optimal time in the life of the file
• Monitors and collaborates with defense counsel on litigation strategy and development through the litigation process
• Assists team development with subject matter expertise learning, and onboarding assistance
• Completes training as assigned
• Handles special projects as assigned

Hiring Range

$92,500–$130,000 represents typical starting salaries and is a portion of the full pay range for the role.

Starting pay is determined based on several factors, including relevant experience, education, skills, and certifications. The full pay range is broader and is designed to provide employees with meaningful opportunities for salary growth as they develop their skills, increase proficiency, and advance in the role.

Total Rewards

Central establishes base pay based on several factors including labor market data and an evaluation of candidate qualifications relative to role requirements. Base pay is one component of a comprehensive total rewards package designed to support employees’ financial, health, career, and retirement objectives.

Central provides extensive health and wellness benefits to promote flexibility, work-life balance, generous paid leave, and long-term financial security.

For more information, see Central Insurance Benefits.