Lia Toyota Wilbraham - Automotive Service Advisor

The Lia Group; Wilbraham (MA); Sur place; USD 60 000 - 100 000; Plein temps

Avantages offerts par ce poste

Medical, Dental and Vision

401K Plan with Employer Match

Continued education, training

Paid Time Off

Paid Weekly

Life Insurance Plan

Discounts on services and parts

Employee vehicle purchase plans

Company provided uniforms

Résumé du poste

Lia Toyota Wilbraham is seeking an experienced Service Advisor to join our team in Wilbraham, MA. You will guide customers through the service process, relay repair recommendations, and ensure a smooth, friendly experience.

This role requires a high school diploma, strong communication, and basic computer skills, with a compensation range of $60K-$100K+ plus benefits in a fast-paced dealership environment.

Qualifications

• High school diploma or equivalent is required.
• Excellent customer service skills are essential.
• Basic computer skills are required.
• Positive, friendly attitude with a customer-service mindset.
• Ability to work in a fast-paced environment.
• Excellent verbal and written communication skills.
• Clean and valid driver's license is a must.

Responsabilités

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by communicating all repair information and recommendations from the technician to the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure a positive customer experience
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Connaissances

Customer service

Communication

Computer skills

Positive attitude

Formation

High School Diploma or Equivalent

Description du poste

Lia Toyota Wilbraham is seeking an experienced Service Advisor to join our team.

COMPENSATION RANGE

$60K-$100K+ based on knowledge and production

SIGN ON BONUS

N/A

REQUIREMENTS

• Must hold a high school diploma or equivalent
• Excellent customer service skills
• Basic Computer skills
• Positive, friendly attitude, along with a customer service mentality
• Enjoy working in a fast-paced environment
• Excellent verbal and written communication skills
• Must have a clean and valid driver's license

KEY RESPONSIBILITIES

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by communicating all repair information and recommendations from the technician to the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure a positive customer experience
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

BENEFITS

• Medical, Dental and Vision
• 401K Plan with Employer Match
• Continued education, manufacturer hands-on and web-based training
• Paid Time Off
• Paid Weekly
• An employer funded Life Insurance Plan
• Discounts on services and parts
• Employee vehicle purchase plans
• Company provided uniforms

ABOUT US

The Lia Auto Group is one of the top 100 automotive groups in the country, established in 1977 by Bill Lia Sr. The group consists of 21 dealerships throughout New York, Connecticut, and Massachusetts, offering a variety of manufacturers including Honda, Toyota, Hyundai, Nissan, Infiniti, Volkswagen, and Chrysler Jeep Dodge Ram (CJDR). Lia also provides rental and full-body repair services at the Lia Collision Center in Colonie, NY.

The Lia Group Companies has since grown to include Vent Fitness, Lia Insurance Agency, BurgerFi, and various commercial properties including Hamilton Square shopping center in Guilderland, NY. Our team of over 1,500 dedicated staff members have delivered quality products and exceptional consumer experiences for over 40 years.

With a long history of success and continuous expansion, the Lia Auto Group provides ample opportunity for development and growth to current and future employees. We offer competitive wages, generous benefits, and a rewarding, safety-conscious work environment. We seek those who can help us take our growth and service to the next level.

COMMUNITY

We are heavily involved in supporting the communities we live in and work in and look for people to join us in volunteerism and fundraising efforts for many local charities and non-profit organizations.