Lia Infiniti Latham - Automotive Dispatcher

Lia Auto Group; Latham (NY); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401K Plan with Employer Match

Continued education and training

Paid Time Off

Paid weekly

Life Insurance Plan

Discounts on services and parts

Employee vehicle purchase plans

Uniforms provided

Job summary

Lia Infiniti Latham in Latham, NY is seeking an experienced Automotive Dispatcher to join our team. The role focuses on managing the drive lane, dispatching work to technicians, and delivering prompt, courteous customer service.

The compensation range is $50K-$65K per year, with no sign-on bonus. A high school diploma, strong communication skills, a clean driver's license, and computer literacy are required. We offer competitive benefits and growth opportunities.

Qualifications

• Must hold a high school diploma or equivalent.
• Excellent customer service skills.
• Basic computer skills.
• Positive, friendly attitude with a customer service mindset.
• Ability to work in a fast-paced environment.
• Excellent verbal and written communication skills.
• Must have a clean and valid driver's license.

Responsibilities

• Oversee flow of Drive Lane and ensure prompt, courteous service.
• Write internal work orders and dispatch.
• Distribute work between technicians efficiently.
• Take ownership of the customer's experience and provide concierge support.
• Ensure daily inventory of technicians' time is sold to service customers.

Skills

Customer service

Communication

Driver's license

Computer literacy

Positive attitude

Ability to work in fast-paced env

Education

High School Diploma or equivalent

Job description

Lia Infiniti Latham is seeking an experienced Automotive Dispatcher to join our team.

COMPENSATION RANGE: $50K-$65K based on production and knowledge

SIGN ON BONUS: N/A

Requirements

• Must hold a high school diploma or equivalent
• Excellent customer service skills
• Basic Computer skills
• Positive, friendly attitude, along with a customer service mentality
• Enjoy working in a fast-paced environment
• Excellent verbal and written communication skills
• Must have a clean and valid driver's license

Key Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Write internal work
• Dispatch
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Benefits

• Medical, Dental and Vision
• 401K Plan with Employer Match
• Continued education, manufacturer hands-on and web-based training
• Paid Time Off
• Paid Weekly
• An employer funded Life Insurance Plan
• Discounts on services and parts
• Employee vehicle purchase plans
• Company provided uniforms

About Us

The Lia Auto Group is one of the top 100 automotive groups in the country, established in 1977 by Bill Lia Sr. The group consists of 21 dealerships throughout New York, Connecticut, and Massachusetts, offering a variety of manufacturers including Honda, Toyota, Hyundai, Nissan, Infiniti, Volkswagen, and Chrysler Jeep Dodge Ram (CJDR). Lia also provides rental and full-body repair services at the Lia Collision Center in Colonie, NY.

The Lia Group Companies has since grown to include Vent Fitness, Lia Insurance Agency, BurgerFi, and various commercial properties including Hamilton Square shopping center in Guilderland, NY. Our team of over 1,500 dedicated staff members have delivered quality products and exceptional consumer experiences for over 40 years.

With a long history of success and continuous expansion, the Lia Auto Group provides ample opportunity for development and growth to current and future employees. We offer competitive wages, generous benefits, and a rewarding, safety-conscious work environment. We seek those who can help us take our growth and service to the next level.

Salary: $50000.00 - $65000.00 per year

Community

We are heavily involved in supporting the communities we live in and work in and look for people to join us in volunteerism and fundraising efforts for many local charities and non-profit organizations.