Lia Hyundai Albany - Business Development Center/Internet Sales

The Lia Group; West Albany (NY); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K with match

Paid Time Off

Weekly pay

Life Insurance

Employee vehicle purchase

Job summary

Lia Hyundai Albany is seeking an Internet Sales/Business Development Center Agent to join our team. You will handle internet and phone leads, set appointments, and help customers explore products and current specials.

This role requires excellent communication, availability to work evenings and Saturdays, and a professional, courteous demeanor. Training is provided, and we offer medical benefits, 401k matching, paid time off, and employee purchase programs.

Qualifications

• Excellent customer service skills and strong communication abilities.
• Comfortable discussing product knowledge over the phone, email, text, and in person.
• Ability to stay organized and manage multiple leads and follow-ups.

Responsibilities

• Answer internet and phone leads; maintain follow up until appointment is made.
• Reach out to missed appointments.
• Coordinate with BDC, sales, and management; maintain CRM entries.
• Answer customer questions on product knowledge and current specials.
• Set appointments and follow up with customers who have visited the dealership.

Skills

Customer service

Phone communication

Organized

Self-starter

Professional appearance

Verbal/written communication

Driver's license

Job description

Lia Hyundai Albany is seeking Internet Sales/Business Development Center Agent to join our team.

COMPENSATION RANGE: $40K-$65K+

SIGN ON BONUS: N/A

REQUIREMENTS:

• Willing to work evenings and Saturdays
• Organized and ambitious self starter with enthusiastic personality
• Prompt and courteous
• Prior experience is preferred, but we're willing to train the right person
• Professional appearance and positive attitude
• Comfortable speaking with customers over the phone, via email and text, and face-to-face
• Excellent verbal/written communication skills
• Must have a clean and valid driver's license

KEY RESPONSIBILITIES:

• Answering both internet and phone leads along with maintaining follow up until appointment is made
• Reach out to missed appointments
• Work with a team that will mainstream the process for our customers and keep effective communication among BDC, sales, and management
• Work within our CRM daily
• Answer customer questions on product knowledge and current specials
• Set appointments
• Follow up with customers who have already come in to continue helping in the search

BENEFITS:

• Medical, Dental and Vision
• 401K Plan with Employer Match
• Continued education, manufacturer hands-on and web-based training
• Paid Time Off
• Paid Weekly
• An employer funded Life Insurance Plan
• Discounts on services and parts
• Employee vehicle purchase plans
• Company provided uniforms

ABOUT US:

The Lia Auto Group is one of the top 100 automotive groups in the country, established in 1977 by Bill Lia Sr. The group consists of 21 dealerships throughout New York, Connecticut, and Massachusetts, offering a variety of manufacturers including Honda, Toyota, Hyundai, Nissan, Infiniti, Volkswagen, and Chrysler Jeep Dodge Ram (CJDR). Lia also provides rental and full-body repair services at the Lia Collision Center in Colonie, NY.

The Lia Group Companies has since grown to include Vent Fitness, Lia Insurance Agency, BurgerFi, and various commercial properties including Hamilton Square shopping center in Guilderland, NY. Our team of over 1,500 dedicated staff members have delivered quality products and exceptional consumer experiences for over 40 years.

With a long history of success and continuous expansion, the Lia Auto Group provides ample opportunity for development and growth to current and future employees. We offer competitive wages, generous benefits, and a rewarding, safety-conscious work environment. We seek those who can help us take our growth and service to the next level.

COMMUNITY:

We are heavily involved in supporting the communities we live in and work in and look for people to join us in volunteerism and fundraising efforts for many local charities and non-profit organizations.