Lia Honda Albany - Automotive Service Advisor

The Lia Group; Roessleville (NY); Sur place; USD 55 000 - 100 000; Plein temps

Avantages offerts par ce poste

Medical, Dental & Vision

401K with Employer Match

Training & Education

Paid Time Off

Weekly Pay

Life Insurance

Service/Parts Discounts

Vehicle Purchase Plan

Uniforms Provided

Résumé du poste

The Lia Honda Albany is seeking an experienced Service Advisor to join our team in Albany, NY. Compensation ranges from $55,000 to $100,000 annually based on production and knowledge, with a sign-on bonus up to $1,500 depending on experience and certifications.

Responsibilities include managing the drive lane flow, relaying repair information to customers, and providing concierge support to ensure a positive customer experience.

Qualifications

• Must have excellent customer service skills.
• Must be able to communicate clearly, both verbally and in writing.
• Basic computer skills required for daily work.
• Positive, friendly attitude with a customer service mindset.
• Ability to thrive in a fast-paced environment.
• Valid driver's license in good standing.

Responsabilités

• Oversee flow of Drive Lane and ensure prompt, courteous service.
• Communicate repair information and recommendations to customers.
• Provide concierge support for owner inquiries, in person or by phone.
• Ensure technicians' time is efficiently sold to service customers.
• Distribute work between technicians to maximize productivity.

Connaissances

Customer service

Communication skills

Basic computer skills

Team attitude

Valid driver's license

Formation

High school diploma or equivalent

Description du poste

Lia Honda Albany is seeking an experienced Service Advisor(s) to join our team.

COMPENSATION RANGE: $55K-$100K based on production and knowledge

SIGN ON BONUS: Up to $1,500 based on experience, training and certifications

REQUIREMENTS:

• Must hold a high school diploma or equivalent
• Excellent customer service skills
• Basic Computer skills
• Positive, friendly attitude, along with a customer service mentality
• Enjoy working in a fast-paced environment
• Excellent verbal and written communication skills
• Must have a clean and valid driver's license

KEY RESPONSIBILITIES:

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by communicating all repair information and recommendations from the technician to the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure a positive customer experience
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

BENEFITS:

• Medical, Dental and Vision
• 401K Plan with Employer Match
• Continued education, manufacturer hands-on and web-based training
• Paid Time Off
• Paid Weekly
• An employer funded Life Insurance Plan
• Discounts on services and parts
• Employee vehicle purchase plans
• Company provided uniforms

ABOUT US:

The Lia Auto Group is one of the top 100 automotive groups in the country, established in 1977 by Bill Lia Sr. The group consists of 21 dealerships throughout New York, Connecticut, and Massachusetts, offering a variety of manufacturers including Honda, Toyota, Hyundai, Nissan, Infiniti, Volkswagen, and Chrysler Jeep Dodge Ram (CJDR). Lia also provides rental and full-body repair services at the Lia Collision Center in Colonie, NY.

The Lia Group Companies has since grown to include Vent Fitness, Lia Insurance Agency, BurgerFi, and various commercial properties including Hamilton Square shopping center in Guilderland, NY. Our team of over 1,500 dedicated staff members have delivered quality products and exceptional consumer experiences for over 40 years.

With a long history of success and continuous expansion, the Lia Auto Group provides ample opportunity for development and growth to current and future employees. We offer competitive wages, generous benefits, and a rewarding, safety-conscious work environment. We seek those who can help us take our growth and service to the next level.

COMMUNITY:

We are heavily involved in supporting the communities we live in and work in and look for people to join us in volunteerism and fundraising efforts for many local charities and non-profit organizations.