LGBTQ Crisis Hotline Counselor (Remote)

La Frontera EMPACT - Suicide Prevention Center; Arizona; On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Generous PTO

10 paid holidays per year

Medical plans (4 choices)

Dental plans (2 choices)

Vision plans (2 choices)

403(b) retirement plan

Retirement Allowance

Life/AD&D and LTD paid by company

Voluntary Life and Short-term Dis.

Tuition Reimbursement

Elder Care Assistance

Pet Insurance

Job summary

EMPACT-SPC/La Frontera Arizona is seeking a Specialist for the LGBTQIA Call Center to provide crisis phone interventions for callers of our suicide hotline. You will leverage your behavioral health experience to refer callers to appropriate services and ensure accurate documentation from a remote or office setting.

The role requires an Arizona resident with a bachelor’s degree in counseling, social work, or related field and at least 3 years of behavioral health experience, with crisis

Qualifications

• Bachelor’s degree in counseling, social work, or related field required.
• Minimum of 3 years of experience in the behavioral health field.
• Crisis Experience preferred.
• Supervisory experience preferred.
• Program Development preferred.

Responsibilities

• Answer all phone lines in a timely and professional manner while meeting agency goals of efficiency and customer satisfaction.
• Effectively assess clinical situations and needs of all callers.
• Provide safe and effective clinical interventions to all callers.
• Complete clinical documentation thoroughly, clearly, and accurately, including information critical to data collection and reporting to funders. Forward internal referrals to the appropriate program(s) with all required information on time.
• Work collaboratively with internal and external clients/customers. Maintain a positive attitude and flexibility to assist others.
• Monitor call-in times for clients placed on a 72-Hour Suicide Watch or Safety Follow-Up.
• Will be required to work beyond his/her shift with no warning if the crisis warrants or if required paperwork is not complete at the end of the shift.
• Attend all required meetings and training, even if they fall outside of the regularly scheduled shift. Evening and night hours may be required.
• Assist the hotline clinical coordinator in training new staff.
• Before using downtime for personal business, staff will be required to ensure all program forms are stocked, the hotline area is clean and organized, required reading is completed, and to complete any project to benefit Crisis and/or other departments within the agency as required by a supervisor.
• Attend in-person meetings, training, and agency activities and events outside of regularly scheduled work hours upon request.

Skills

Oral communication

Written communication

Customer service

Crisis management

Multitasking

Empathy

Professional conduct

Education

Bachelor’s Degree in Counseling, Social Work, or related field

Job description

EMPACT-SPC/La Frontera Arizona is seeking a Specialist for the LGBTQIA Call Center to provide crisis phone interventions for callers of our suicide hotline. You will leverage your behavioral health experience to refer callers to appropriate services and ensure accurate documentation from a remote or office setting.

The role requires an Arizona resident with a bachelor’s degree in counseling, social work, or related field and at least 3 years of behavioral health experience, with crisis