Lexus Service Concierge - Lexus of Omaha

Lexus of Omaha; Omaha (NE); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Flexible schedule

Comprehensive benefits

Training & development

Employee discounts

Educational reimbursement

Paid holidays

Job summary

Lexus of Omaha is seeking a Service Concierge to be the first contact for guests, creating an exceptional service experience. This entry-level position offers hands-on exposure to dealership operations and opportunities to grow into Sales, Service, and leadership roles.

Join a team that values curiosity, teamwork, and courageous decision-making, with market-leading benefits and development opportunities across multiple states. You belong at Lexus of Omaha!

Qualifications

• Must be at least 18 years old.
• Valid driver's license to operate a motor vehicle.

Responsibilities

• Deliver a first-class Lexus experience by welcoming guests and creating a positive first impression during every visit.
• Safely move, park, retrieve, and prepare guest vehicles throughout the service process.
• Partner with Service Advisors and Technicians to ensure vehicles are available, organized, and ready when needed.
• Assist with vehicle pick-up and delivery services, helping create a convenient and seamless ownership experience for guests.
• Communicate professionally with guests and team members while providing exceptional customer service.
• Maintain a clean, organized, and professional service drive that reflects the Lexus brand standards.
• Learn dealership operations while building the skills and experience needed for future career opportunities in Sales, Service, and Leadership.
• Contribute to a positive, team-oriented culture focused on guest satisfaction and continuous improvement.

Skills

Customer service

Communication

Job description

Description

Looking to start a career in the automotive industry? As a Lexus Service Concierge, you'll be the first point of contact for many of our guests, helping create an exceptional service experience while gaining hands‑on exposure to dealership operations. This entry-level role is designed to help motivated individuals develop the skills needed to grow into future opportunities within Sales, Service, and dealership leadership.

Do you want to help transform the auto industry? Come let Lexus of Omaha show you just how Remarkable you can be!

At Lexus of Omaha, our mission is to create a powerhouse of high-impact teams and leaders, deliver an exceptional and unforgettable experience for every guest every time, elevate and grow our manufacturer brands in our markets, and operate with discipline and focus to achieve operational and financial success. We are challenging the norm when it comes to both the car buying process and the employee experience, and as a Lexus of Omaha teammate, you will play a direct role in that mission.

We value individuals who:

• Stay curious by seeking different perspectives, learning constantly, and adapting quickly
• Make it matter by maximizing impact and focusing on what matters most
• Win together by operating with a team first perspective
• Be caring by genuinely caring for and supporting others
• Act with courage by choosing courage over comfort in their decisions and actions, even when it is hard to do.

At Lexus of Omaha we encourage and support career development, job opportunities across multiple professions, an inclusive culture where everyone is a leader (from entry level up to general management), and an almost obsessive focus on the employee and guest experience. Combine that with market‑leading benefits and opportunities across multiple states, and we think you'll agree that YOU BELONG AT LEXUS OF OMAHA!

Your Purpose as a Service Concierge:

• Deliver a first‑class Lexus experience by welcoming guests and creating a positive first impression during every visit.
• Safely move, park, retrieve, and prepare guest vehicles throughout the service process.
• Partner with Service Advisors and Technicians to ensure vehicles are available, organized, and ready when needed.
• Assist with vehicle pick‑up and delivery services, helping create a convenient and seamless ownership experience for guests.
• Communicate professionally with guests and team members while providing exceptional customer service.
• Maintain a clean, organized, and professional service drive that reflects the Lexus brand standards.
• Learn dealership operations while building the skills and experience needed for future career opportunities in Sales, Service, and Leadership.
• Contribute to a positive, team‑oriented culture focused on guest satisfaction and continuous improvement.

Requirements

Basic Qualifications:

• Must be at least 18 years of age and have a valid driver's license to operate a motor vehicle

Your Well-Being:

• Competitive Pay: $17.00/hour
• Flexible Work Schedule: Monday - Friday, 8:30am-5:30pm, with a rotating Saturday schedule, 8am-3pm
• Comprehensive Benefits Offering: Market‑leading medical plans including PPO, HSA, and FSA options; Multiple Dental (includes orthodontics) and Vision plans; Varying Vacation and Sick Leave available Day 1; 4 Week‑Paid Parental Leave available Day 1; 401(k) Match with 100% vesting after 1 year and immediate eligibility at age 18; Short‑ and Long‑Term Disability options; Accident and Critical Illness Plans; Basic Life, Pet, Legal, & Identity Insurance
• Training and Development Opportunities for All Employees
• Extensive Employee Discounts: Vehicle purchases, parts, service, hotels, travel, and more
• Educational Reimbursement: General and specialized technical automotive degrees
• Employee Assistance Programs
• Paid Holidays: New Year's Day, Memorial Day, Juneteenth, 4th of July, Labor Day, Thanksgiving, Christmas Eve, & Christmas Day

Baxter Auto Group

Baxter Auto Group is one of the nation's leading automotive retail groups, serving the metro areas of Omaha, Lincoln, Kansas City, Colorado Springs, and Madison. The company operates 20 dealerships and represents eight of the nation's top automotive brands, including Ford, Lexus, Toyota, Audi, Volkswagen, Honda, Subaru, and Mercedes-Benz.

Baxter Auto believes its exceptional employees truly distinguish the company in the marketplace. It continually invests in maintaining a remarkable employee experience, including industry‑leading benefits, a flexible work‑life balance, and an experience centered around four key pillars: purpose, growth, well‑being, and belonging.

Employment with Baxter is contingent upon applicants' successful completion of the background check process and drug screening test. Baxter embraces equal employment opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Baxter is an equal opportunity employer and does not discriminate on the basis of race, religion, national origin, sex, gender, gender identity, sexual orientation, marital status, protected veteran status, disability, age, or any other legally protected status. In addition, Baxter will provide reasonable accommodation for qualified individuals with disabilities. If you are unable or limited in your ability to submit an application because of a disability, please contact us at [phone], option #4 to request accommodation.