Desktop Support

TEK Systems; Atlanta (GA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account

Transportation benefits

Employee Assistance Program

Time Off/Leave

Job summary

TEKsystems is seeking a contract Desktop Support Specialist to handle troubleshooting, incident resolution, and customer communication from our Atlanta office. The role focuses on incident triage, escalation, and documentation, with adherence to group practices and knowledge-base updates.

The ideal candidate has 3–6 years of desktop support experience, strong Windows 10 skills, and the ability to work independently in a fast-paced environment. This fully onsite position is based in Atlanta, GA.

Qualifications

• 3 - 6 years of experience
• Ability to work independently.

Responsibilities

• Constantly monitor individual queue to resolve routine and non routine desktop issues and requests
• Escalate issues as appropriate and act as a technical escalation point
• Maintain a high level of customer satisfaction
• Compliance with desktop group practices and procedures
• Update Remedy and other data repositories as appropriate in a timely manner
• Identify technical and process issues and recommend improvements
• Achieve target ticket volumes and ticket resolution levels
• Maintain productive relationships with peers and management in IT and clients

Skills

Desktop

Windows 10

Troubleshooting

Job description

Description

Job Description

Higher level of trouble shooting and remediation. Work with resources out of their group, providing coordination. Multi tasks / technologies. Develop documentation.

Core Job Responsibilities:

Constantly monitor individual queue to resolve routine and non routine desktop issues and requests

Escalate issues as appropriate and act as a technical escalation point

Maintain a high level of customer satisfaction

Comply with the desktop group practices and procedures

Update remedy and other data repositories (e.g. knowledge base) as appropriate in a timely manner.

Identify technical and process issues and recommend improvements

Achieve target ticket volumes and ticket resolution levels

Responsible for compliance with applicable corporate policies and procedures.

Maintains productive relationships with peers and management in IT and the clients whose issues are being worked on

Follows the processes, practices established for the group

Experience

3 - 6 years of experience

Skills

Desktop, Windows 10, Troubleshooting

Top Skills Details

Desktop,Windows 10,Troubleshooting

Additional Skills & Qualifications

Needs the ability to work independently.

Job Type & Location

This is a Contract position based out of Atlanta, GA.

Pay and Benefits

The pay range for this position is $25.00 - $30.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Atlanta,GA.

Application Deadline

This position is anticipated to close on Sep 8, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.