Level II Technician

teamlogic-it-careers; Fort Mill (SC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Join a Fun & Dynamic Culture

SPIFs - Special incentive funds

Free uniforms

Paid time off

Training & development

Bonus based on performance

Company parties

Free food & snacks

Job summary

TeamLogic IT in Fort Mill, SC seeks an MSP technician to support small business clients with Microsoft 365, Azure, networking, servers and security. You will handle service desk tickets, remote and onsite troubleshooting, and network/server administration.

Ideal candidate has 5+ years IT experience, MSP background, and hands-on with firewalls, switches, access points, AD, and cloud migrations; experience with EDR/MDR. Travel to client sites required.

Qualifications

• 5+ years IT experience or a diploma/degree in Information Technology.
• MSP experience is required.
• Solid hands-on with firewalls, switches, and access points.
• Comfortable with network troubleshooting—VLANs, routing, DNS/DHCP, VPNs.
• Experience with server setup/virtualization is a plus.
• Experience with EDR and MDR.
• Microsoft 365, Azure, and Active Directory administration.
• Cloud experience, migrating on-prem servers to Azure or AWS.

Responsibilities

• Resolve service desk requests via phone, email, and web portal.
• Configure and troubleshoot firewalls, switches, and wireless access points.
• Set up and maintain servers (physical and virtual) and core services like AD, DNS, DHCP.
• Support cloud environments and assist with on-prem to cloud migrations.
• Manage Microsoft 365, Azure, and Active Directory for clients.
• Support EDR/MDR and SIEM platforms for endpoint and security monitoring.
• Travel to client sites when needed.

Skills

MSP experience

Firewalls

Switches

Access points

Active Directory

Microsoft 365

Azure

Network troubleshooting

EDR/MDR

Virtualization

Education

Diploma/degree in IT

CompTIA A+ preferred

Tools

NinjaOne RMM

Autotask PSA

Job description

Benefits:

• Join a Fun & Dynamic Culture! – We believe work should be engaging, co
• SPIFs - Opportunity for special performance incentive funds (SPIFs) fo
• Free uniforms
• Paid time off
• Training & development
• Bonus based on performance
• Company parties
• Free food & snacks

About the Role:

We are looking for a skilled MSP technician to support small business clients with Microsoft 365, Azure, networking, servers, and security solutions. You will handle service desk tickets, remote and onsite troubleshooting, and network/server administration. If you are self-motivated, love solving problems, and take pride in great customer service — you will fit right in.

Requirements:

• 5+ years of IT experience or a diploma/degree in Information Technology
• MSP experience is required
• Solid hands-on experience with firewalls (Sophos, SonicWall, UDM Pro), switches, and access points
• Comfortable with network troubleshooting — VLANs, routing, DNS/DHCP, VPNs
• Experience with server setup and virtualization is a plus
• Experience with EDR and MDR
• Microsoft 365, Azure, and Active Directory administration
• Cloud experience is a plus, especially migrating on-prem servers to Azure or AWS
• Valid Driver's License

Preferred:

• CompTIA A+ and/or CompTIA Network+ preferred.
• NinjaOne RMM and Autotask PSA Experience a plus

Responsibilities:

• Resolve service desk requests via phone, email, and web portal
• Configure and troubleshoot firewalls, switches, and wireless access points
• Set up and maintain servers (physical and virtual) and core services like AD, DNS, and DHCP
• Support cloud environments and assist with on-prem to cloud migrations
• Manage Microsoft 365, Azure, and Active Directory for clients
• Support EDR/MDR and SIEM platforms for endpoint and security monitoring
• Travel to client sites when needed

Company Overview

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.