Level II Technician

TeamLogic IT; Fort Mill (SC); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Join a Fun & Dynamic Culture!

SPIFs - Special incentive funds

Free uniforms

Paid time off

Training & development

Bonus based on performance

Company parties

Free food & snacks

Job summary

TeamLogic IT is seeking an experienced MSP technician to support small business clients with Microsoft 365, Azure, networking, servers, and security solutions. You will handle service desk tickets, remote and onsite troubleshooting, and network/server administration.

Ideal candidates have 5+ years of IT experience with MSP background, hands-on firewall and VPN expertise, and proficiency in AD, DNS/DHCP, and cloud migrations. Travel to client sites will be required occasionally.

Qualifications

• 5+ years of IT experience or a diploma/degree in Information Technology.
• MSP experience is required.
• Solid hands‑on experience with firewalls (Sophos, SonicWall, UDM Pro), switches, and access points.
• Comfortable with network troubleshooting — VLANs, routing, DNS/DHCP, VPNs.
• Experience with server setup and virtualization is a plus.
• Experience with EDR and MDR; Microsoft 365, Azure, and AD administration.
• Cloud experience is a plus, especially migrating on-prem servers to Azure or AWS.
• Valid Driver's License.

Responsibilities

• Resolve service desk requests via phone, email, and web portal.
• Configure and troubleshoot firewalls, switches, and wireless access points.
• Set up and maintain servers (physical and virtual) and core services like AD, DNS, and DHCP.
• Support cloud environments and assist with on‑prem to cloud migrations.
• Manage Microsoft 365, Azure, and Active Directory for clients.
• Support EDR/MDR and SIEM platforms for endpoint and security monitoring.
• Travel to client sites when needed.

Skills

MSP experience

Network troubleshooting

5+ years IT experience

Active Directory management

Education

Diploma/Degree in Information Technology

Tools

Sophos firewall

SonicWall firewall

UDM Pro

NinjaOne RMM

Autotask PSA

Job description

• Join a Fun & Dynamic Culture! – We believe work should be engaging, co
• SPIFs - Opportunity for special performance incentive funds (SPIFs) fo
• Free uniforms
• Paid time off
• Bonus based on performance
• Free food & snacks

Benefits:

• Join a Fun & Dynamic Culture! – We believe work should be engaging, co
• SPIFs - Opportunity for special performance incentive funds (SPIFs) fo
• Free uniforms
• Paid time off
• Training & development
• Bonus based on performance
• Company parties
• Free food & snacks

About the Role:

We are looking for a skilled MSP technician to support small business clients with Microsoft 365, Azure, networking, servers, and security solutions. You will handle service desk tickets, remote and onsite troubleshooting, and network/server administration. If you are self-motivated, love solving problems, and take pride in great customer service — you will fit right in.

Requirements:

• 5+ years of IT experience or a diploma/degree in Information Technology
• MSP experience is required
• Solid hands‑on experience with firewalls (Sophos, SonicWall, UDM Pro), switches, and access points
• Comfortable with network troubleshooting — VLANs, routing, DNS/DHCP, VPNs
• Experience with server setup and virtualization is a plus
• Experience with EDR and MDR
• Microsoft 365, Azure, and Active Directory administration
• Cloud experience is a plus, especially migrating on-prem servers to Azure or AWS
• Valid Driver's License

Preferred:

• CompTIA A+ and/or CompTIA Network+ preferred.
• NinjaOne RMM and Autotask PSA Experience a plus

Responsibilities:

• Resolve service desk requests via phone, email, and web portal
• Configure and troubleshoot firewalls, switches, and wireless access points
• Set up and maintain servers (physical and virtual) and core services like AD, DNS, and DHCP
• Support cloud environments and assist with on-prem to cloud migrations
• Manage Microsoft 365, Azure, and Active Directory for clients
• Support EDR/MDR and SIEM platforms for endpoint and security monitoring
• Travel to client sites when needed

Company Overview:

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep‑seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.