Level 3 Technician

JobDiva, Inc.; Hillsboro (OR); On-site; USD 26,000 - 33,000; Full time

Job summary

CompucomStaffing seeks a Level 3 Technician to join our client’s team onsite in Hillsboro, OR. The role involves supporting PCs and printers, help desk activities, system imaging, patching, and remote administration on Windows environments.

The ideal candidate has 3–5 years of technical experience, an A+ certification within 90 days, and strong customer service and communication skills. A valid driver’s license and ability to lift 35 lbs are required.

Qualifications

• Minimum 3 to 5+ years of technical experience desired.
• A+ certification required within 90 days of start date.
• Windows imaging experience.
• Advanced Windows OS troubleshooting, including enterprise and domain network troubleshooting.
• Basic printer support and troubleshooting.
• Must be able to lift up to 35 lbs. solo.
• May be required to walk / sit / stand / crawl / kneel for extended periods.
• Must have excellent customer service skills and excellent written / verbal communication skills.
• Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily) and Windows 7, 8, and 10.
• Previous cleanroom experience preferred but not required.

Responsibilities

• Provide support for PCs and printers
• Support the operation help desk which supports the factory hardware – mainly business group owned clients and printers – and build new systems
• Build identified systems and recycle identified systems
• Break fix hardware and basic build installs to PC's running Windows 7 and Windows 10 (x64)
• Printers, Hubs-Passive, Hubs-Active – hook up hub, cabling, network skills (configure static IP to be ready to connect to domain)
• Remote desktop administration, HTML, Visual Basic (install and find resolution-ensuring installed correctly), Active Server Pages
• System Imaging via Altiris
• Software Patching via BigFix
• Data Administration working with engineer – updating information as directed by engineer
• Knowledge of remote administration (i.e., Remote Desktop, Terminal Server)
• System and Printer audits
• Data entry of PC into system

Skills

Technical experience 3-5 years

Customer service skills

Microsoft Office

Windows imaging

Domain/network troubleshooting

Printer support

Remote desktop

A+ Certification

Physical strength

Education

A+ Certification within 90 days

Tools

Remote Desktop

Altiris

BigFix

Job description

At CompucomStaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

We are currently seeking a qualified Level 3 Technician to join our client’s team onsite in Hillsboro, OR.

This candidate will work a 12-hour shift during the hours of 6:00 pm to 6:00 am, on Sunday, Monday, Tuesday and every other Saturday. The ideal candidate must possess a valid driver's license, clean MVR, and a reliable vehicle.

Duties and Responsibilities:

• Provide support for PCs and printers
• Support the operation help desk which supports the factory hardware – mainly business group owned clients and printers – and build new systems
• Build identified systems and recycle identified systems
• Break fix hardware and basic build installs to PC's running Windows 7 and Windows 10 (x64)
• Printers, Hubs-Passive, Hubs-Active – hook up hub, cabling, network skills (configure static IP to be ready to connect to domain)
• Remote desktop administration, HTML, Visual Basic (install and find resolution-ensuring installed correctly), Active Server Pages
• System Imaging via Altiris
• Software Patching via BigFix
• Data Administration working with engineer – updating information as directed by engineer
• Knowledge of remote administration (i.e., Remote Desktop, Terminal Server)
• System and Printer audits
• Data entry of PC into system

This candidate will have frequent interaction with clients in person and via phone, email, and IM. The role will be working in a dynamic team and cross training to backfill for peer team members. Our client will challenge this role with additional responsibilities, assigned periodically aimed to help meet our client's needs and provide this candidate with continuous hands‑on training and experience.

Skills and Qualifications:

• Minimum 3 to 5+ years of technical experience desired
• A+ certification required within 90 days of start date
• Windows imaging experience
• Advanced Windows OS troubleshooting, including enterprise and domain network troubleshooting
• Basic printer support and troubleshooting.
• Must be able to lift up to 35 lbs. solo
• May be required to walk / sit / stand / crawl / kneel for extended periods
• Must have excellent customer service skills and excellent written / verbal communication skills
• Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily) and Windows 7, 8, and 10
• Previous cleanroom experience preferred but not required

Wage Range

The rate for this position is between $18.64 - $24.85 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre‑tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity

CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.

Work Authorization

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

AI Usage

Please note, artificial intelligence (AI) may be used to screen and/or assess applicants for this position but will not be used to substantially replace human decision making regarding this position.

Arizona Applicants

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE‑FREE WORKPLACE.

California Residents

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

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