Level 3 Technician

TeamLogic IT; Fort Mill (SC); Hybrid; USD 41,000 - 44,000; Full time

Benefits offered by this job

Bonus based on performance

Paid time off

Training & development

Job summary

TeamLogic IT in the United States seeks an IT Technician III to support small business clients with Microsoft 365, Azure, networking, servers and security solutions.

You will handle service desk tickets, remote and onsite troubleshooting, and server administration. If you are self-motivated and enjoy solving problems with great customer service, you’ll fit right in.

This role offers a competitive hourly wage of $30.00–$32.00 and opportunities for training and growth.

Qualifications

• College diploma or university degree in Computer Science or equivalent experience.
• 5 years of equivalent work experience.
• Experience supporting MSP clients is a plus.

Responsibilities

• Provide service desk support via phone, portal, and email for timely issue resolution.
• Remote and onsite troubleshooting for networks and servers.
• Provisioning and system setups for new hires.
• Perform remote diagnostics and hands-on fixes when needed.
• Administer servers and Active Directory, DNS, DHCP; manage firewall and switches.
• Ensure antivirus and security updates are current.
• Maintain relationships across departments and ensure safety standards.

Skills

Microsoft 365

Azure

Networking

Servers

Security

Education

College diploma or university degree in Computer Science

Job description

Responsive recruiter

Benefits:

• Bonus based on performance
• Paid time off
• Training & development

About the Role:

We are looking for a skilled MSP technician to support small business clients with Microsoft 365, Azure, networking, servers, and security solutions. You will handle service desk tickets, remote and onsite troubleshooting, and network/server administration. If you are self-motivated, love solving problems, and take pride in great customer service, you will fit right in.

IT Technician III Responsibilities:

• College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience.
• Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
• Provisioning and system setup for new hires.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Perform hands‑on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Installing and configuring hardware and software components throughout various network infrastructure devices.
• Install antivirus software and ensure virus definitions are up to date.
• Server administration via Active Directory, File & Print services, DNS, DHCP.
• Network firewall and switch administration and maintenance.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Establishing good relationships with all departments and colleagues.
• Ensuring company safety and security standards are met.
• Network and server solution design and architecture.
• MSP experience is preferred.

Company Overview

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep‑seated need to expand boundaries, flex know‑how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast‑paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

Compensation: $30.00 - $32.00 per hour

Our growth isn’t measured in numbers, it’s an investment in aligning with the best talent.

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep‑seated need to expand boundaries, flex know‑how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast‑paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

We’re Committed to a People First Culture

Our philosophy is to support small- and medium‑sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.