Level 3 Tech Support (After Hours)

Exclusively Remote Gibor Group; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

Exclusively Remote Gibor Group is seeking an experienced Tier 3 IT Support Engineer to provide after-hours technical support. The role emphasizes handling complex networking and security issues independently in a remote environment.

You will troubleshoot advanced problems, document solutions, and communicate clearly with stakeholders across time zones during after-hours shifts. The ideal candidate has proven Tier 3 experience, strong problem-solving skills, and the ability to work autonomously.

Qualifications

• Tier 3 IT support experience
• Strong networking and troubleshooting skills
• Solid cybersecurity/security experience
• Ability to troubleshoot complex technical issues
• Strong communication and problem-solving skills
• Ability to work independently during after-hours shifts

Responsibilities

• Provide after-hours technical support for complex issues
• Troubleshoot and resolve networking and security problems
• Document solutions and communicate status to stakeholders

Skills

Tier 3 IT Support

Networking

Troubleshooting

Cybersecurity

Communication

After-hours work

Job description

Introduction

Remote | South Africa | After-Hours Coverage

We are looking for an experiencedTier 3 IT Support Engineerto provide after-hours technical support. The ideal candidate will have strongnetworking and security experienceand be comfortable handling complex technical issues independently.

Duties & Responsibilities

Key Requirements:

• Tier 3 IT Support experience
• Strong networking and troubleshooting skills
• Solid cybersecurity/security experience
• Ability to troubleshoot and resolve complex technical issues
• Strong communication and problem-solving skills
• Ability to work independently during after-hours shifts

Coverage Hours:

• Sunday:5:00 PM – 2:00 AM EST (Monday 12:00 AM – 9:00 AM SAST)
• Monday–Thursday:8:00 PM – 2:00 AM EST (3:0 AM – 9:00 AM SAST)
• Friday:8:00 PM – 9:00 AM EST (Saturday 3:00 AM – 4:00 PM SAST)
• Saturday:5:00 PM – 9:00 AM EST (Sunday 12:00 AM – 4:00 PM SAST)