Level 2 Tax, Accounting & Payroll Support Specialist (Fully Remote)

A-HT; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

A-HT, a US-based provider of tax, accounting, and payroll solutions, seeks a Tax Operations Specialist to handle complex customer inquiries across email, chat, and phone with tax and payroll expertise. The role emphasizes accuracy and exceptional service.

You will collaborate with Operations, Product, and Customer Success to resolve issues, support payroll processing, and guide customers on quarterly estimates and corporate structures while working remotely on a Monday–Friday EST/PST schedule.

Qualifications

• Strong tax operations knowledge including amendments, notices, extensions, and processing.
• Effective customer support and issue resolution skills to restore confidence.
• Commitment to data privacy, risk awareness, and cross-functional collaboration.
• Work from home with Monday-Friday schedule from 8am-5pm EST/PST.
• Follow US holidays and embrace adaptability, initiative, and continuous learning.

Responsibilities

• Handle complex and escalated customer inquiries across email, chat, and phone with tax and accounting expertise.
• Support payroll setup, processing, and alignment with bookkeeping and tax reporting.
• Provide guidance on quarterly tax estimates, S-corp analysis, and reasonable compensation.
• Serve as the primary escalation point for frontline team members on advanced tax and compliance questions.
• Deliver phone support for high-priority escalations and maintain detailed case documentation.
• Collaborate with Operations, Product, and Customer Success to resolve issues and improve experience.

Skills

Tax operations knowledge

Customer support

Data privacy

Cross-functional collaboration

Job description

• Handle complex and escalated customer inquiries across email, chat, and phone with tax and accounting expertise.
• Support payroll setup, processing, and alignment with bookkeeping and tax reporting.
• Provide guidance on quarterly tax estimates, S-corp analysis, and reasonable compensation.

Core Responsibilities:

• Serve as the primary escalation point for frontline team members on advanced tax and compliance questions.
• Deliver phone support for high-priority escalations and maintain detailed case documentation.
• Collaborate with Operations, Product, and Customer Success to resolve issues and improve experience.

Qualifications:

• Strong tax operations knowledge including amendments, notices, extensions, and processing.
• Effective customer support and issue resolution skills to restore confidence.
• Commitment to data privacy, risk awareness, and cross-functional collaboration.
• Work from home with Monday-Friday schedule from 8am-5pm EST/PST.
• Follow US holidays and embrace adaptability, initiative, and continuous learning.

A-HT

A-HT provides tax, accounting, and payroll solutions, supporting customers with complex compliance and filing needs. The company fosters a collaborative, quality-driven culture with a focus on customer experience and continuous improvement.