Level 2 Help Desk Technician

Centaris; Sterling Heights (MI); Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Disability

Life Insurance

401 K

Paid Holidays and Time Off

Job summary

Centaris is seeking a Level 2 Help Desk Technician to join a collaborative team supporting clients in a growing IT services company. The role involves handling escalated requests across workstations, servers, cloud services, printers, and networks, delivered by phone or email.

The successful candidate will have IT-related education or certs, strong problem-solving skills, and the ability to communicate clearly with end users. Remote work is possible for Michigan residents.

Qualifications

• IT-related degree and/or professional IT certifications and/or equivalent experience.
• Natural curiosity/interest in technology.
• Ability to install, configure, upgrade, manage, and trouble shoot various client-server applications.
• Advanced understanding of operating systems, business applications, printing systems, and network system.
• Basic firewall knowledge.
• Knowledge of Active Directory, DNS, DHCP, IIS, Remote Desktop Services, and LAN/WAN networking.

Responsibilities

• Troubleshoot, diagnose, and resolve hardware and software issues; provide basic network support and VPN/remote access.
• Coordinate with service delivery to determine availability for requests.
• Create, triage, and document all work as service tickets.
• Provide prompt resolution and excellent customer service to clients.
• Participate in on-call rotation.

Skills

Sense of urgency

Communication skills

Attention to detail

Multi-tasking

Adaptability

Education

IT-related degree

IT certifications

Job description

Description

Leading IT Service Provider seeks Level 2 Help Desk Technician to work within collaborative team environment supporting clients for our growing technology company! Do you like to solve problems and help people? Are you client focused and an effective communicator with end users? Do you have a passion for technology? If so, this is the role for you!

Centaris has a 50-year history of helping small and mid-sized businesses realize more value from their technology investments. We are recognized as a leading solution partner for cybersecurity, managed IT, and Microsoft solutions that help organizations achieve their goals while staying secure, connected, and confident. With more than 150 team members and three regional offices, we serve clients across the Great Lakes region.

We were recently recognized as one of the Best and Brightest Companies to Work For in Metro Detroit for 2026! We have a great company culture, collaborative team environment and offer competitive pay and benefits!

The Level 2 Help Desk Technician is responsible for handling escalated IT service requests for Centaris' clients via phone or email. Requests may be related to all aspects of technology, including workstations, servers, cloud services, printers, networks, and vendor specific hardware and software.

The successful candidate will possess exceptional technical and interpersonal skills, be highly organized and motivated, have a positive attitude and enjoy being part of a dynamic team. This job can be performed remotely from your home, but candidates must reside in the state of Michigan.

Responsibilities

• Troubleshoot, diagnose, and resolve technical hardware and /or software issues involving Microsoft’s core business applications and related technologies; provide basic network level support for ISP/LAN connectivity, routers, and switches; and client-side remote access solution implementation and support for VPN and terminal services.
• Work closely with service delivery coordinator determining availability to work on requests.
• Create, triage, and document all work as service tickets.
• Provide prompt resolution to tickets and excellent customer service to clients.
• Participate in on-call rotation.

Education And Experience

• IT related degree and/or professional IT certifications and/or equivalent experience.
• Natural curiosity/interest in technology.
• Ability to install, configure, upgrade, manage, and trouble shoot various client-server applications.
• Advanced understanding of operating systems, business applications, printing systems, and network system.
• Basic firewall knowledge.
• Intermediate knowledge of the following and ability to identify and resolve issues related to:
  • Active Directory, File and Print Services, DNS, DHSP, IIS, and Remote Desktop Services
  • Server virtualizations and shared storage technologies
  • LAN/WAN Networking, Printing, and Wi-Fi
  • Remote Access Solution and Support: VPN and Terminal Services.

Skills

• Sense of urgency.
• Must have attention to detail and follow-up skills.
• Must have great communication skills and be comfortable taking phone calls.
• Ability to multi-task and adapt to changes quickly.

Benefits

• Health Insurance
• Disability
• Life Insurance
• 401 K
• Paid Holidays and Time Off

Centaris is an Equal Opportunity Employer. Centaris does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex, gender, sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired.