Level 2 Deltek Vantagepoint Support Analyst

KellyMitchell Group; Troy (MI); Remoto; USD 52.000 - 76.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental & Vision Insurance

Employee-Owned ESOP

401K

Descrizione del lavoro

KellyMitchell Group is seeking two Level 2 Deltek Vantagepoint Help Desk Support Specialists for a 3-month contract-to-hire engagement. Candidates should have hands-on Deltek Vantagepoint or Vision experience supporting internal users and diverse Deltek modules.

This fully remote opportunity targets those with project-based workflow experience, preferably in AEC or finance/accounting contexts. The roles emphasize troubleshooting, training, and knowledge-sharing, with a focus on data integrity,

Competenze

• 2+ years of direct Deltek Vantagepoint or Deltek Vision support.
• Experience providing Level 2 application support.
• Understanding of project-based workflows within AEC or professional services.
• Experience supporting Deltek modules such as Time & Expense, CRM, PM, Resource Planning, Billing, and Financials.
• Ability to troubleshoot user permissions, role-based security, project setup, and billing terms.
• Ability to investigate Deltek data structures including projects, labor codes, phases, tasks, and custom fields.
• Strong communication to explain issues to nontechnical users.

Mansioni

• Resolve Level 2 Deltek Vantagepoint issues escalated from Level 1 help desk teams.
• Troubleshoot configuration, workflow, data, access, and permission issues across Deltek modules.
• Support project setup, WBS, labor categories, billing terms, and approvals workflows.
• Provide onboarding and training to project managers, finance and accounting teams, and other users.
• Assist with system administration tasks, data cleanup, and data integrity initiatives.
• Investigate integration issues involving SSO, payroll, financial systems, and data exports.
• Document resolutions, maintain knowledge base articles, and suggest improvements.

Conoscenze

Deltek Vantagepoint

Deltek Vision

L2 help desk

Communication

AEC experience

Descrizione del lavoro

Job Summary

Our client is seeking two Level 2 Deltek Vantagepoint Help Desk Support Specialists to join their team. This is a 3-month contract-to-hire opportunity for professionals with hands-on Deltek Vantagepoint or Vision support experience. The ideal candidates will have experience supporting internal users, troubleshooting application issues, and working with project-based workflows, preferably within the AEC industry and finance or accounting functions. This position is fully remote.

Core Responsibilities

• Resolve Level 2 Deltek Vantagepoint application and functional support issues escalated from Level 1 help desk teams
• Troubleshoot configuration, workflow, data, access, and permission issues across Deltek modules, including Time & Expense, CRM, Project Management, Resource Planning, Billing, and Financials
• Support project setup, work breakdown structures (WBS), labor categories, billing terms, and approval workflows
• Provide functional guidance, onboarding assistance, and training to project managers, finance and accounting teams, and other business users
• Assist with system administration tasks, configuration adjustments, data cleanup, and data integrity initiatives
• Investigate integration issues involving single sign-on (SSO), payroll, financial systems, and data exports
• Document support resolutions, maintain knowledge base articles and standard operating procedures, and recommend improvements to recurring issues and business workflows

Required Skills/Experience (Must-Haves)

• 2+ years of direct Deltek Vantagepoint or Deltek Vision support
• Experience providing Level 2 application support and troubleshooting complex system issues
• Understanding of project-based workflows within AEC or professional services organizations
• Experience supporting Deltek modules such as Time & Expense, CRM, Project Management, Resource Planning, Billing, and Financials
• Ability to troubleshoot user permissions, role-based security, project setup, billing terms, and workflow issues
• Ability to investigate Deltek data structures, including projects, labor codes, phases, tasks, and custom fields
• Strong communication skills and the ability to explain technical and functional issues to nontechnical users

Preferred Skills/Experience (Nice-to-Haves)

• Experience supporting Deltek Vantagepoint from an internal system support, administrator, product owner, or system ownership perspective
• Experience working in an architecture, engineering, or construction (AEC) organization, preferably supporting finance or accounting functions
• Familiarity with Deltek Vision legacy systems
• Experience supporting integrations with Power BI, payroll systems, or document management tools
• Knowledge of single sign-on (SSO) and identity management platforms such as Okta or Microsoft Entra ID (Azure AD)
• Experience with SQL reporting, dashboards, or data validation
• Background in project accounting or Project Management Office (PMO) support

Key Competencies & Behaviors

• Strong analytical, investigative, and problem-solving skills
• Customer-focused approach with patience when supporting users with varying levels of technical knowledge
• Clear communication skills and the ability to translate complex system issues into actionable guidance
• High attention to detail and commitment to data accuracy
• Proactive, self-directed approach to troubleshooting and cross-functional collaboration

Work Environment

• Location: Remote
• Work Arrangement: Fully remote
• Contract Type: 3-month contract-to-hire
• Openings: 2

Compensation & Benefits

• Pay Range: The approximate pay range for this position is between $38.00 and $55.00 per hour. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

About KellyMitchell

At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.