Level 2 Application Analyst- Clinical & Business

Apex Systems; Durham (NC); Remote; USD 70,000 - 90,000; Full time

Job summary

Apex Systems is seeking a Level 2 Application Analyst to support clinical systems and provide application management. This full-time position offers remote work options across various states and involves responsibilities such as troubleshooting, system support, and process improvement. The ideal candidate will have experience in healthcare technology and be prepared to work collaboratively with internal teams.

Benefits

Medical, dental, and vision insurance

Employee Stock Purchase Program (ESPP)

401K retirement plan

Health Savings Account (HSA)

Employee Assistance Program (EAP)

On-demand training program

Qualifications

• Experience with clinical systems and technology solutions.
• Ability to analyze systems and data with supervision.
• Familiarity with HL7 Interfaces and FHIR APIs.

Responsibilities

• Interprets and analyzes systems, data, and information.
• Provides systems support, including troubleshooting and configuration.
• Facilitates issue resolution with internal teams.

Skills

Troubleshooting

Data Analysis

System Support

Process Improvement

Job description

Level 2 Application Analyst- Clinical & Business

Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client.Please apply if interested and qualified.Please note that only qualified candidates will be contacted.

Position:L2 Application Analyst

Location:Remote

This is a full time position located in Durham, NC but can be remote in Arizona, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Indiana, Maryland, Massachusetts, Michigan, Maine, Montana, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Washington (State), or Washington, DC.

Duration:DIRECT HIRE

Clinical Systems Supported by Team Include: Rauland R5 Nurse Call, CenTrak Real Time Locating System (RTLS), QSight Supply Management, RLDatix RL6 Solutions, Smart Hospital Platforms and other hospital-based applications

Responsibilities and duties include:

•Interprets and analyzes systems, data, and information with supervision.

•Implements applications, tools, processes and structures that assist end users with the management of data in their business unit.

•Provides systems support, including troubleshooting and the configuration and testing of software.

•Ensures security of technology solutions with supervision.

•Participates in planning and providing customer training sessions on system use or revisions.

•Assists in making oral and written presentations to project teams and management.

•Completes moderately complex tasks and portions of larger information system projects with direction.

•Identifies internal resources to build project team performance.

•Author and updates system, operational and department documentation.

•Recommends areas for process improvement.

•Provide application system support for team – rotating 24x7 support

•Facilitate issue resolution with internal teams: Service Desk, Networking, Device Support, Citrix, OS, Server, VM/Docker Containers, Database, App development, Operations, DevOps

•Coordinate design, implementation and management of HL7 Interfaces and FHIR APIs

•Produce Data / System Flow diagrams to represent new system designs

•Coordinate continuous vulnerability management / patching for each apps servers

•Manage logs: application, OS, and system

•Ensure application / data backup and disaster recovery processes are in place and tested

•Detailed analysis and documentation of customer workflows

•Collaborate with Administrative, Business, Clinical and Research customers to understand and meet needs

•Provide feedback on departmental processes and procedures / suggest improvements

•Plan and coordinate system and application upgrades

•Develop relationships with vendors to ensure customer needs are met in a timely manner

•Ensure systems conform to clients Information Security Office policies and procedures

•Perform other related duties incidental to the work described herein.

•Applies best practices to the management of the information system life cycle.

•Analyzes, modifies, designs and researches information systems and processes.

•Analyzes customer requirements; researches, designs, acquires and implements innovative systems.

•Assists in the evaluation and revision of existing information systems.

•Provides analysis and advanced support including hardware maintenance, trouble shooting, component replacement and repair, system monitoring and the installation and maintenance of software.

•Ensures security of technology solutions including maintenance and development of ISOPs as well as assisting in vulnerability management.

•Makes oral and written presentations to project teams, management, and other departments.

•Coordinates and operationalizes simple to complex projects with direction.

•Initiates, writes and evaluates system, operational and department documentation.

•Identifies areas for procedural improvements.Provides detailed specifications describing functions to be automated.

•Ownership for application support on Application Center of Excellence (App CoE) initiatives to include strategic investigations on how our applications can be supported more optimally in the future to include cloud.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a retirement plan (401k or local country equivalent) program. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [e-mail] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview:Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.