Level 1 Systems Engineer

Evolving Solution Services; Indianapolis (IN); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Generous PTO

7 paid holidays + 1 personal holiday

Weekly Employee Engagement Activities

Monthly Fitness Reimbursement

Referral Program

Medical, Dental & Vision with FSA/HSA

Job summary

Van Ausdall & Farrar in Indianapolis, IN, is seeking a Level 1 Systems Engineer to deliver frontline technical support across client environments and internal teams.

You will troubleshoot, document, and resolve incidents via ticketing, monitor alerts, and collaborate with MSP staff to ensure world-class service. 1–2 years IT help desk experience and familiarity with networking, AD, and security are preferred.

Qualifications

• 1–2 years' experience in IT Support or Help Desk required.
• Demonstrated ability to diagnose and resolve common infrastructure issues.
• Strong communication skills and customer-focused attitude.

Responsibilities

• Respond to support requests via ticketing system in a timely manner.
• Monitor and respond to alerts from monitoring platforms.
• Interact with customers to provide real-time remote support.
• Document all interactions and updates in tickets per MSP protocols.
• Escalate tickets according to established procedures when needed.
• Collaborate with management to learn VAF Managed Services platforms.

Skills

Strong communication

Troubleshooting

Customer service

Team collaboration

Education

High school diploma or equivalent

Tools

Networking

Active Directory

Sophos

Windows servers

Cisco

Fortinet

VMware

SAN

NAS

Virtualization

LAN

AutoTask

COVE

Datto

IT Glue

Scale

Office365

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Indianapolis, Indianapolis, IN, US

14 days ago Requisition ID: 1048

As a Level 1 Systems Engineer at VAF, a Managed Services Provider (MSP), you will deliver front-line technical support to a diverse portfolio of client environments as well as internal employees. You’ll troubleshoot end-user and infrastructure issues, deploy standardized solutions, and collaborate closely with both internal teams and customer contacts—owning tickets from intake through resolution. This role requires strong communication, technical curiosity, and a commitment to delivering world-class client experiences.

At Van Ausdall & Farrar, our people are our number one asset. Our employees are the driving force that allows us to be successful now, and in the future. Below is an overview of our comprehensive benefits:

• Generous PTO
• 7 paid holidays + 1 personal holiday of your choosing
• Weekly Employee Engagement Activities
• Monthly Fitness Reimbursement
• Tip Lead/Business Referral Program
• Medical, Dental & Vision with corresponding Flexible Spending Account (FSA) and Health Savings Account (HSA)

What You\'ll Do

• Quickly responds to support needs via ticketing system.
• Consistently monitors service ticket screens for determining support responses.
• Responds quickly to all alerts generated by our monitoring platforms.
• Interacts with customers to provide real time support.
• Accurately notates all details and interactions within tickets, by following established Managed Services protocols.
• Follows up as necessary on outstanding tickets.
• Ensures that all tickets maintain appropriate ownership.
• Follows all proper ticket escalation procedures to ensure timely ticket resolution.
• Prioritizes tasks in a fast-paced environment.
• Utilizes available documentation, established guidelines, and troubleshooting skills to resolve all support needs.
• Remotely accesses systems to resolve support needs.
• Participates in a team-focused learning environment by creating knowledgebase content
• Partners with management to learn all existing VAF Managed Services platforms and systems.

What You Have

• A high level of motivation and a strong ability to build positive working relationships
• Clear and professional verbal and written communication skills
• The ability to actively listen and accurately interpret customer and team needs
• Strong diagnostic and troubleshooting skills
• Independent problem-solving capability with sound judgment
• A collaborative mindset — willing to seek guidance, share knowledge, and learn from fellow Managed Services team members

What You\'ll Bring to the Role

• High school diploma or equivalent
• 1-2 years' experience in an IT Support/Help Desk role

Technical Skills That Set You Apart

(Not all required, but strongly preferred)

• Previous experience with Networking, Active Directory, Sophos, Microsoft Windows servers, Cisco, Fortinet, VMWare, HP, SAN, NAS, Virtualization, LAN, Servers, AutoTask, COVE, Datto, IT Glue, Scale
• Office365 setup and troubleshooting
• Net+ Certification
• A+ Certification
• Microsoft AB-900

About VAF

Van Ausdall & Farrar is Indiana's leader in business office technology services since 1914. We provide Cloud Solutions, Cybersecurity, IT Managed Services, Copy & Print Solutions, Internet/ISP Services, Phones, Video Surveillance, Document Conversion, and much more. We are a privately-owned, Indianapolis based business whose mission is to provide value-driven technology solutions to meet the individual needs of our customers, while providing world-class customer service & making a positive impact on our community.

At Van Ausdall & Farrar Inc, we are committed to fostering an inclusive and welcoming environment. We are an equal opportunity employer (EOE) and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We encourage individuals of all backgrounds to apply, and we actively seek to promote a workplace where everyone feels valued, respected, and empowered to contribute their best. Please contact us to request reasonable accommodation to participate in the job application or interview process.