Letter of Credit Specialist I

M&T Bank; Baltimore (MD); On-site; USD 32,000 - 51,000; Full time

Job summary

M&T Bank in Baltimore, MD is seeking an experienced Letters of Credit Operations Specialist to process amendments and support Commercial and Standby L/C customers with accuracy and timeliness. The role requires strong customer service and communication skills, adherence to ICC guidelines, and participation in risk and regulatory controls.

You will contribute to cross-training, audits, and team projects while maintaining brand standards.

Qualifications

• High school diploma or GED and a minimum of 3 years’ work experience.
• Strong customer service skills.
• Strong verbal and written communication skills.

Responsibilities

• Process amendments of Commercial and/or Performance/Financial Standby Letters of Credit for customers in a timely and accurate manner.
• Provide cross-training assistance for less experienced staff; provide management feedback on progress of cross-training efforts.
• Participate as a member of letter of credit project teams as required.
• Identify fraudulently presented items through use of International Trade Finance (ITF) policies, procedures and controls.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Education

High School Diploma or GED

Job description

Overview

Processes and supports Letter of Credit transactions in adherence to ICC (International Chamber of Commerce) guidelines to minimize risk to the Bank.

Primary Responsibilities

• Process amendments of Commercial and/or Performance/Financial Standby Letters of Credit for customers in a timely and accurate manner.
• Provide cross-training assistance for less experienced staff; provide management feedback on progress of cross-training efforts.
• Participate as a member of letter of credit project teams as required.
• Identify fraudulently presented items through use of International Trade Finance (ITF) policies, procedures and controls.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Education and Experience Required

• High school diploma or equivalent (GED) and a minimum of 3 years’ work experience
• Strong customer service skills
• Strong verbal and written communication skills

Education and Experience Preferred

• International Trade Operations experience
• Commercial lending experience
• Knowledge of pertinent Bank systems

Physical Requirements

N/A

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $22.61 - $37.67 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Baltimore, Maryland, United States of America