LensCrafters - Warwick, RI - Licensed Optician (Full time or Part time)

Certification TOGAF; Warwick (RI); On-site; USD 67,000 - 78,000; Full time

Job summary

LensCrafters in Warwick, RI is seeking a Licensed Optician to deliver exceptional customer service and craft high-quality eyewear that meets exacting standards. You will take precise measurements, fit and adjust eyewear, and share optical knowledge with customers, while supporting store performance and excellent brand experiences.

This role requires state licensure, retail experience, and comfort with tablets and POS systems; training is provided to help you achieve store KPIs and maintain a

Qualifications

• State licensure to practice as an optician.
• Optical dispensing experience.
• Strong customer service and communication skills.
• Familiarity with eyewear products and fashion trends.
• Ability to use POS, iPad/tablet, and basic math.

Responsibilities

• Welcome customers and set expectations.
• Custom fit glasses and place prescription in lenses.
• Lead with optical knowledge and customer service.
• Take measurements and adjust eyewear with precision.
• Assist team with complex product needs and prescriptions.
• Maintain store appearance, safety, and operational standards.
• Strive to meet Brand KPIs and deliver exceptional customer service.

Skills

Customer service

Communication

Math skills

Teamwork

Adaptability

Education

High School diploma or equivalent

State Licensure

Optical dispensing experience

Tools

POS systems

iPad/tablet

Calculators

Computers

Job description

Licensed Optician

The Licensed Optician delivers the brand value proposition & helps establish LensCrafters as the premier destination for all vision needs within the community. Creates exceptional value in the lives of customers by delivering legendary customer service & perfectly crafted high quality eyewear which exceeds our customers’ expectations.

Major Duties & Responsibilities

• Welcome all customers, set expectations with customers
• Custom fit glasses & precisely place prescription in lenses
• Acts as a leader in optical acumen
• Take & record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards & customer needs
• Assists team with complex product needs & prescriptions
• Accurate & thorough use of technology despite time pressure & customer volume, exceptional product knowledge, use of appropriate tools
• Proactive, explores root cause of issues, forward thinking, ensures customers are satisfied & expectations are exceeded, solution driven
• Ability to multi-task, prioritize & manage time with competing priorities
• Strive to achieve exceptional results on Brand KPIs & competencies
• Take pride in store appearance, help to keep store clean, attractive & organized
• Inform management of safety opportunities; demonstrates safe work practices
• Resourceful, self-motivated with a desire for continual learning, improvement & results
• Adhere to company policies & procedure, including discounts, promotions & inventory management

Basic Qualifications

• High School graduate or equivalent
• State Licensure
• Optical dispensing experience
• Strong customer service skills: communicator, listener & team builder
• Knowledge of current store merchandise
• Strong basic math skills
• Awareness of current fashion trends
• Selling skills – ability to use & carry an iPAD/tablet
• Familiarity with POS, computers & calculators
• Embrace new technology & change

Preferred Qualifications

• Previous customer service & retail experience

Pay Range: $32.29 - $37.39

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.