LensCrafters - Team Lead - Urgent Care

EssilorLuxottica; Simi Valley (CA); On-site; Full time

Job summary

A leading company in vision care seeks an Urgent Care Lead to ensure customer satisfaction and manage optical processes. The role involves providing exceptional service, fitting glasses, and enhancing team skills. Ideal candidates will have strong optical knowledge and retail experience, along with excellent communication skills.

Benefits

Health Care

Retirement

Paid Time Off

Employee Discounts

Qualifications

• At least 1 year of experience in optical and retail.
• Knowledge of optical theory and merchandise.

Responsibilities

• Provide exceptional customer service and assist customers.
• Custom fit glasses and ensure eyewear meets standards.

Skills

Communication

Problem Solving

Sales

Leadership

Education

HS diploma/GED

Tools

Optical Machinery

Cash Register

Computers

Calculators

Job description

Requisition ID: 887129

Store #: 000097 LensCrafters

Position: Full-Time

Total Rewards: Benefits/Incentive Information

About LensCrafters

LensCrafters is a place for visionaries with a focus on combining advanced technology with personalized eye care. We are committed to quality, innovation, and providing exceptional service to our customers. As part of EssilorLuxottica, we are a global leader in vision care products and digital solutions, with over 200,000 employees worldwide.

General Function

The Urgent Care Lead delivers exceptional value by ensuring customer and patient satisfaction through execution of the brand experience and managing key optical and lab processes to achieve store success.

Major Duties and Responsibilities

Lab Responsibilities (if applicable)

• Custom fit glasses and precisely place prescriptions in lenses.
• Enhance associates' knowledge and skills related to lens and lab technology.
• Ensure eyewear meets optical standards and customer requirements.
• Create a safe working environment and demonstrate safe work practices.
• Maintain lab tools and systems.

Retail Responsibilities

• Provide exceptional customer service.
• Be proactive, solution-oriented, and knowledgeable about products.
• Assist customers with selections and recommendations.
• Serve as an alternate store key holder.

Basic Qualifications

• HS diploma/GED.
• At least 1 year of experience.
• Strong optical and retail experience.
• Knowledge of optical theory and merchandise.
• Excellent communication and interpersonal skills.
• Basic math skills.
• Sales and problem-solving skills.
• Experience with cash registers, computers, and calculators.
• Leadership and training experience.
• Experience with edging and mounting.
• Basic optics knowledge and measurement experience.

Preferred Qualifications

• State licensure or ABO Certification.
• Completion of Eyewear Inspection Program Modules 1-6.
• Quality Manufacturing Program Certification.
• Experience with optical machinery.
• Customer service experience.
• AccuFit Digital Measurement System certification.
• Knowledge of store merchandise and lens options.

Compensation and Benefits

Pay Range: $17.38 - $29.09 per hour. Compensation is based on factors such as location, experience, and skills. Benefits may include health care, retirement, paid time off, and employee discounts. Bonuses and commissions may also be offered.

Additional Information

EssilorLuxottica provides reasonable accommodations for individuals with disabilities upon request. We are an Equal Opportunity Employer, considering all qualified applicants without discrimination based on various protected characteristics.