LensCrafters - Team Lead

Luxottica; Palmdale (CA); On-site; Full time

Job summary

An established industry player is seeking a Team Lead to enhance customer experience in a dynamic retail environment. This role focuses on providing exceptional service while managing key optical processes. You'll lead a team dedicated to delivering quality care and ensuring customer delight. With a commitment to innovation and excellence, this position offers a unique opportunity to contribute to a legacy of high optical standards. If you have a passion for customer service and leadership, this role is perfect for you, allowing you to make a meaningful impact in the lives of customers and patients alike.

Benefits

Health Care

Retirement Savings

Paid Time Off

Employee Discounts

Competitive Bonus

Qualifications

• Strong retail and optical experience with a focus on customer service.
• Leadership and training experience in a retail environment.

Responsibilities

• Deliver exceptional customer service and ensure customer satisfaction.
• Assist in managing optical and lab processes to achieve store success.

Skills

Customer Service

Optical Knowledge

Sales Skills

Problem Solving

Interpersonal Skills

Basic Math Skills

Leadership Experience

Education

High School Diploma or GED

Tools

Optical Machinery

AccuFit Digital Measurement System

Cash Register

Computers

Job description

LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.
Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.

GENERAL FUNCTION

The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results.

MAJOR DUTIES AND RESPONSIBILITIES

While working in Retail:

• Ensure the LensCrafters team provides unsurpassed Customer Service
• Assist customers with selections, provide recommendations, assist sales associates
• Serve as a responsible alternate store key holder

While working in Lab (if applicable):

• Custom fit glasses & precisely place prescription in lenses
• Work with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology
• Ensure finished eyewear meets optical standards & customer requirements
• Create a safe working environment for all, demonstrating safe work practices
• Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems

BASIC QUALIFICATIONS

• HS diploma/GED
• Strong optical & retail experience
• Knowledge of current optical theory & merchandise
• Strong inter-personal skills
• Strong basic math skills
• Sales skills
• Problem solving ability
• Familiarity with cash register, computers & calculators
• Leadership & training experience
• Edging & mounting experience
• Basic optics knowledge & optical measurement experience

PREFERRED QUALIFICATIONS

• State licensure (if applicable) &/or ABO Certification in non-licensed states
• LensCrafters Final Eyewear Inspector Certification
• Optical machinery/instruments experience
• AccuFit Digital Measurement System certification
• Knowledge of current store merchandise & lens options

Pay Range: 19.03 - 31.86

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.