LensCrafters - Team Lead

LensCrafters; Schaumburg (IL); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Team Lead to enhance customer experiences in a retail environment. This role focuses on delivering exceptional service, managing optical processes, and leading a team to ensure store success. With a commitment to health and wellness, the company values personalized care and stylish eyewear. Join a dynamic team where your leadership and customer service skills will shine, and contribute to a rewarding environment that prioritizes quality and accessibility in vision care.

Benefits

Health Care

Retirement Plan

Paid Time Off

Employee Discounts

Qualifications

• Optical and retail experience preferred.
• Basic optics knowledge and measurement experience are a plus.

Responsibilities

• Ensure excellent customer service and satisfaction.
• Support associates with product knowledge and sales.

Skills

Customer Service

Communication Skills

Problem-Solving Ability

Leadership Experience

Basic Math Skills

Education

High School Diploma/GED

Tools

Optical Machinery

Cash Registers

Computers

Job description

Join to apply for the LensCrafters - Team Lead role at LensCrafters

Requisition ID:

885452

LensCrafters is bringing its optical retail experience to Macy’s department stores in the U.S.

Macy’s and Luxottica, a world leader in eyecare, have a successful partnership focused on providing high-quality products, style, and diverse brands. At LensCrafters, we believe in a thoughtful approach to vision care, combining trusted eye care with fashionable eyewear.

LensCrafters supports Macy’s commitment to health and wellness, emphasizing accessible eye health services, personalized care, and fashionable products.

If you love serving customers, caring for vision, and working in a rewarding environment, consider joining us.

GENERAL FUNCTION

The Team Lead creates exceptional value by delivering outstanding customer service, ensuring customer satisfaction, and managing key optical and lab processes to achieve store success.

Major Duties And Responsibilities

While working in Retail

• Ensure the team provides excellent customer service
• Be proactive, solution-driven, with accurate product knowledge
• Assist customers with selections and recommendations, support sales associates
• Serve as an alternate store key holder

While working in Lab, if applicable

• Custom fit glasses and accurately place prescriptions in lenses
• Support associates’ knowledge and skills in lens and lab technology
• Ensure eyewear meets optical standards and customer needs
• Create a safe working environment and maintain lab tools and systems

Basic Qualifications

• HS diploma/GED
• Optical and retail experience
• Knowledge of optical theory and merchandise
• Strong communication and interpersonal skills
• Basic math skills, sales skills, problem-solving ability
• Familiarity with cash registers, computers, calculators
• Leadership and training experience
• Edging and mounting experience
• Basic optics knowledge and measurement experience

Preferred Qualifications

• State licensure or ABO Certification (if applicable)
• LensCrafters Final Eyewear Inspector Certification
• Optical machinery/instruments experience
• Customer service experience
• AccuFit Digital Measurement System certification
• Knowledge of store merchandise and lens options

Pay Range: $18.20 - $30.48

Benefits may include health care, retirement, paid time off, and discounts. Reasonable accommodations are available upon request. We are an Equal Opportunity Employer, considering all qualified applicants without discrimination.