LensCrafters - Team Lead

Luxottica; Pineville (NC); On-site; USD 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company where your passion for customer service can shine! As a Team Lead at LensCrafters, you'll play a vital role in delivering exceptional service to customers and patients. This position not only allows you to enhance your sales techniques but also offers the chance to lead a team in providing top-notch optical services. With a commitment to quality and a supportive environment, you will thrive in your career while making a significant impact on the lives of others. If you're ready to take the next step in your career with an industry leader, this is the opportunity for you!

Benefits

Health Care

Retirement Savings

Paid Time Off

Employee Discounts

Competitive Bonus

Qualifications

• Strong optical and retail experience is essential.
• Leadership and training experience preferred.

Responsibilities

• Ensure exceptional customer service and assist with selections.
• Manage lab processes and maintain lab tools.

Skills

Customer Service

Sales Skills

Problem Solving

Interpersonal Skills

Basic Math Skills

Leadership

Education

High School Diploma or GED

Tools

Optical Machinery

Cash Register

Computers

Calculators

Job description

At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.

By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.

LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years.

GENERAL FUNCTION

The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results.

MAJOR DUTIES AND RESPONSIBILITIES

While working in Retail:

1. Ensure the LensCrafters team provides unsurpassed Customer Service
2. Assists customers with selections, provides recommendations, assists sales associates
3. Serves as a responsible alternate store key holder

While working in Lab, if applicable:

1. Custom fits glasses & precisely place prescription in lenses
2. Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology
3. Ensures finished eyewear meets optical standards & customer requirements
4. Creates a safe working environment for all, demonstrates safe work practices
5. Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems

BASIC QUALIFICATIONS

1. HS diploma/GED
2. Strong optical & retail experience
3. Knowledge of current optical theory & merchandise
4. Strong inter-personal skills
5. Strong basic math skills
6. Sales skills
7. Problem solving ability
8. Familiarity with cash register, computers & calculators
9. Leadership & training experience
10. Edging & mounting experience
11. Basic optics knowledge & optical measurement experience

PREFERRED QUALIFICATIONS

1. State licensure (if applicable) &/or ABO Certification in non-licensed states
2. LensCrafters Final Eyewear Inspector Certification
3. Optical machinery/instruments experience
4. AccuFit Digital Measurement System certification
5. Knowledge of current store merchandise & lens options

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.