LensCrafters - Team Lead

EssilorLuxottica; Concord (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Team Lead to enhance customer satisfaction and manage optical processes at their retail location. This role combines leadership with customer service, ensuring that every customer receives personalized attention. You'll be part of a global community dedicated to innovation in eye care, working with state-of-the-art technology to provide quality service. If you have a passion for helping others and a background in retail and optics, this is a fantastic opportunity to grow your career in a supportive environment.

Benefits

Health Care

Retirement Plans

Paid Time Off

Employee Discounts

Qualifications

• Strong optical and retail experience required.
• Knowledge of optical theory and merchandise is essential.

Responsibilities

• Deliver exceptional customer service and manage store processes.
• Assist customers with selections and provide product recommendations.

Skills

Customer Service

Communication Skills

Problem-Solving Skills

Leadership Experience

Basic Math Skills

Education

High School Diploma/GED

Tools

Optical Machinery

Cash Registers

Computers

Job description

Requisition ID:

885451

Store #

003894 LensCrafters

Position:

Full-Time

Total Rewards:

Benefits/Incentive Information

LensCrafters is a place for visionaries with a vision for integrating state-of-the-art technology with a personal approach to eye care. Our focus is on sight, quality care, and innovation in optical standards, aiming to bring joy and better vision to our customers.

As part of EssilorLuxottica, a global leader in vision care products, we invite you to join a community of over 200,000 employees worldwide committed to transforming the eyewear and eye care industry. Follow us on LinkedIn to learn more!

GENERAL FUNCTION

The Team Lead delivers exceptional customer service, ensuring customer and patient satisfaction, and manages key optical and lab processes to achieve store success.

MAJOR DUTIES AND RESPONSIBILITIES

While working in Retail

• Provide unsurpassed customer service
• Be proactive, solution-driven, and knowledgeable about products
• Assist customers with selections and recommendations
• Serve as an alternate store key holder

While working in Lab (if applicable)

• Custom fit glasses and precisely place prescriptions in lenses
• Support associates in enhancing their skills and certifications
• Ensure eyewear meets optical standards and customer needs
• Create a safe working environment and maintain lab tools and systems

BASIC QUALIFICATIONS

• HS diploma/GED
• Strong optical and retail experience
• Knowledge of optical theory and merchandise
• Excellent communication and interpersonal skills
• Basic math and sales skills
• Problem-solving skills
• Familiarity with cash registers, computers, and calculators
• Leadership and training experience
• Experience with edging and mounting
• Basic optics knowledge and measurement experience

PREFERRED QUALIFICATIONS

• State licensure and/or ABO Certification (if applicable)
• LensCrafters Final Eyewear Inspector Certification
• Experience with optical machinery/instruments
• Customer service experience
• AccuFit Digital Measurement System certification
• Knowledge of current store merchandise and lens options

We offer competitive pay based on experience, qualifications, and location, along with benefits such as health care, retirement plans, paid time off, and employee discounts. Reasonable accommodations are available upon request to support applicants with disabilities. For assistance, contact the EssilorLuxottica SpeakUp Hotline or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, color, gender, and other protected characteristics. Native Americans in the US are given preference as per Tribal Law.