LensCrafters - Team Lead

LensCrafters; Hickory (NC); On-site; USD 30,000 - 40,000; Part time

Job summary

LensCrafters is seeking a part-time Team Lead to enhance customer service and manage optical processes. This role involves ensuring high standards in eyewear fitting and maintaining a safe working environment. Ideal candidates will have strong retail experience and leadership skills, contributing to store success while delivering exceptional service.

Benefits

Health care

Retirement

Paid time off

Employee discounts

Qualifications

• Strong optical & retail experience required.
• Knowledge of optical theory & merchandise essential.
• Experience in leadership and training is preferred.

Responsibilities

• Ensure the team provides unsurpassed customer service.
• Assist customers with selections and support sales associates.
• Custom fit glasses and maintain lab tools.

Skills

Communication

Problem-solving

Leadership

Education

HS diploma/GED

Job description

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Total Rewards: Benefits/Incentive Information

LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.

Requisition ID: 888195

Store #: 000497 LensCrafters

Position: Part-Time

At LensCrafters, we focus on sight because quality care helps us see the joy in life. We are committed to providing exceptional customer service and maintaining high optical standards.

General Function

The Team Lead creates value in the lives of customers & patients by delivering exceptional service and managing key optical & lab processes to achieve store success.

Major Duties and Responsibilities

1. Ensure the team provides unsurpassed customer service.
2. Assist customers with selections, provide recommendations, and support sales associates.
3. Serve as a responsible alternate store key holder.
4. In the lab, custom fit glasses, ensure eyewear meets standards, and maintain lab tools.
5. Create a safe working environment and ensure proper operation and maintenance of lab equipment.

Basic Qualifications

• HS diploma/GED
• Strong optical & retail experience
• Knowledge of optical theory & merchandise
• Excellent communication and interpersonal skills
• Basic math skills and sales experience
• Problem-solving skills and familiarity with store systems
• Leadership and training experience
• Optical measurement knowledge and edging & mounting experience

Preferred Qualifications

• State licensure or ABO Certification
• LensCrafters Final Eyewear Inspector Certification
• Experience with optical machinery and customer service
• Certification in digital measurement systems
• Knowledge of store merchandise and lens options

Benefits may include health care, retirement, paid time off, and employee discounts. Reasonable accommodations are available upon request.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of protected characteristics.