LensCrafters - Store Manager IV #5591-SAGINAW MI

LensCrafters; Saginaw (MI); On-site; USD 50,000 - 65,000; Full time

Job summary

A leading company is seeking a Store Manager IV in Saginaw, MI. This leadership role focuses on delivering exceptional customer service, managing store operations, and driving sales performance. The ideal candidate will have strong management skills and experience in retail. Responsibilities include team development, operational excellence, and achieving key performance indicators. Candidates should have a high school diploma and relevant management experience.

Benefits

Health Care

Retirement Plans

Paid Time Off

Discounts

Qualifications

• 4+ years of management or supervisory experience.
• Knowledge of operations, processes, and business implications.

Responsibilities

• Ensure the team provides outstanding customer service.
• Train and coach team members using company programs.
• Analyze reports to improve store KPIs.

Skills

Customer Service

Team Development

Communication

Negotiating

Time Management

Education

High School Diploma

College Degree

Job description

LensCrafters - Store Manager IV #5591-SAGINAW MI

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Position Overview

The Store Manager is a leadership role responsible for delivering exceptional customer service, managing store operations, and driving sales performance. The position requires a focus on team development, operational excellence, and achieving key performance indicators.

Major Responsibilities

• Ensure the team provides outstanding customer service
• Train and coach team members using company programs
• Analyze reports to improve store KPIs such as NPS, sales to plan, customer count, and exam growth
• Attract, hire, and retain a highly engaged team
• Partner with the Doctor of Optometry to enhance customer and patient experiences
• Oversee operational, inventory, and visual merchandising tasks to ensure store standards
• Implement and maintain safety programs to ensure a safe working environment

Basic Qualifications

• High School diploma or equivalent
• 4+ years of management or supervisory experience
• Knowledge of operations, processes, and business implications
• Strong influencing, negotiating, and team-building skills
• Knowledge of optical theories and merchandise
• Excellent communication and listening skills
• Basic math skills and familiarity with cash registers and computers
• Ability to manage time effectively under deadlines

Preferred Qualifications

• College degree or equivalent
• State licensure or ABO Certification (if applicable)
• LensCrafters Final Inspector Certification
• Experience in customer service and retail
• Strong business acumen and knowledge of LC Dashboard

Additional Information

Employee compensation is based on factors like location, experience, and skills. Benefits may include health care, retirement plans, paid time off, and discounts. Reasonable accommodations are available for applicants with disabilities upon request.

We are an Equal Opportunity Employer, welcoming applicants regardless of race, gender, age, disability, or other protected characteristics.