LensCrafters - Store Manager IV #5591-SAGINAW MI

Luxottica; Saginaw (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in the optical industry is seeking a Store Manager IV for its Saginaw location. The successful candidate will lead a team dedicated to providing exceptional customer service while achieving key performance indicators. This role involves training staff, managing store operations, and ensuring a safe working environment. The ideal candidate will have a strong background in retail management and a passion for eye care.

Benefits

Healthcare

Retirement Savings

Paid Time Off

Employee Discounts

Qualifications

• 4+ years of management/supervisory experience.
• Strong influencing and negotiating skills.
• Knowledge of current optical theory and merchandise.

Responsibilities

• Ensure unsurpassed Customer Service.
• Analyze reporting to improve store KPIs.
• Partner with the Doctor of Optometry.

Skills

Leadership

Customer Service

Communication

Negotiation

Team Building

Education

High School diploma or equivalent

College degree or equivalent

Tools

Cash Registers

Computers

Calculators

Job description

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LensCrafters - Store Manager IV #5591-SAGINAW MI

LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.
Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture, and distribution of world-class vision care products, including iconic eyewear, advanced lens technology, and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

GENERAL FUNCTION

The overall mission of the Store Manager is to be a leader within the LensCrafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.

MAJOR DUTIES & RESPONSIBILITIES

• Ensure the LensCrafters team provides unsurpassed Customer Service
• Provide training and coaching to the team leveraging company-provided programs
• Analyze reporting to create and implement action plans to improve store KPIs, including:
• NPS – Net Promoter Score; % Sales to Plan; Customer Count; Complete Pair; Labor; Training Saturation; Exam Growth; and others
• Attract and hire highly engaged team members to ensure the store has the right people in the right roles at the right times
• Partner with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs
• Take pride in the store and guide the team to execute all operational, inventory, and visual tasks flawlessly to ensure the best customer and patient experience
• Ensure all company-approved safety programs are implemented and maintained consistently to maintain a safe and enjoyable working environment

BASIC QUALIFICATIONS

• High School diploma or equivalent
• 4+ years of management/supervisory experience
• Comprehensive knowledge of operations, processes, and business implications
• Strong influencing and negotiating skills
• Team building and management skills
• Knowledge of current optical theory and merchandise
• Strong communication and listening skills
• Basic math skills (addition, subtraction, multiplication, division)
• Sales skills
• Familiarity with cash registers, computers, and calculators
• Ability to manage time under aggressive deadlines

PREFERRED QUALIFICATIONS

• College degree or equivalent
• State licensure (if applicable) and/or ABO Certification in non-licensed states
• LensCrafters Final Inspector Certification
• LensCrafters Quality, Fitting, and Adjusting Program
• Previous experience in customer service and retail
• Knowledge of current store merchandise
• High level of business acumen, including detailed knowledge of LC Dashboard

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. Additionally, you may be offered a competitive bonus and/or commission plan, which complements a comprehensive total rewards package. Benefits may include healthcare, retirement savings, paid time off/vacation, and employee discounts.

Upon request and in accordance with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities during the application and hiring process. To request accommodations, call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, gender, national origin, social condition, religion, age, disability, sexual orientation, gender identity, veteran or military status, marital status, pregnancy, genetic information, or any other protected characteristic. Native Americans in the US receive preference in accordance with Tribal Law.

Nearest Major Market: Saginaw

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