Lenscrafters Store Manager 2 #715 NORTH SAINT PAUL MN

EssilorLuxottica; North Saint Paul (MN); On-site; USD 58,000 - 101,000; Full time

Job summary

LensCrafters is seeking a Store Manager for the North Saint Paul, MN location to lead daily operations and ensure exceptional customer experiences. You will coach staff, manage performance, and align store activity with brand standards.

Responsibilities include recruiting, scheduling, payroll, inventory management, and driving KPIs like NPS, sales to plan, and store profitability while maintaining safety and visual standards.

Qualifications

• High School graduate or equivalent.
• 4+ years management/supervisory experience.
• Comprehensive knowledge from operations, processes and business implications.
• Strong influencing and negotiating skills.
• Team building and management skills.
• Knowledge of current optical theory and merchandise.
• Strong communicator and listener.
• Strong basic math skills and general arithmetic.
• Sales skills.
• Familiarity with cash registers, computers and calculators.

Responsibilities

• Conveys a commitment to providing unsurpassed Customer Service through ensuring the LensCrafters' staff performs the Sales and Service Process steps.
• Demonstrates the Diamond Service Principals and Service Vision with all customers and patients.
• Provides on-the-job training and guidance to team members making use of Company provided programs.
• Analyzes store financial data and makes recommendations regarding steps which can be implemented on the retail side of the business to improve profitability.
• Recruits and selects high caliber staff.
• Forecasts staffing needs through the use of the labor scheduling model.
• Performs administrative duties to include payroll, inventory management, technical application and understanding.
• Delivers KPIs by inspiring associates to provide a customer experience that exceeds expectations.
• Leads Doctor of Optometry business partnership and co-planning.
• Adheres to Company policies and procedures regarding frame recovery and inventory receipt.
• Executes LC Inventory Management System and Order tracker as part of global POS.
• Ensures all Company approved safety programs are implemented and maintained.
• Conducts monthly safety inspections and reports to appropriate departments.
• Maximizes Optometric partnerships through coverage, availability, and in-house prescriptions.
• Maintains safe and fun working environment and a polished store appearance.

Skills

Strong communicator

Team leadership

Negotiation skills

Sales skills

Operational knowledge

Cash handling / POS familiarity

Time management

Influencing skills

Education

High School diploma

ABO Certification

College degree preferred

State licensure (if applicable)

Tools

POS system

Cash registers

Job description

Lenscrafters Store Manager 2 #715 NORTH SAINT PAUL MN

LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.
Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

JOB DESCRIPTION

GENERAL FUNCTION

The overall mission of the Store Manager is to be a leader within the LensCrafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.

MAJOR DUTIES & RESPONSIBILITIES

• Conveys a commitment to providing unsurpassed Customer Service through ensuring the LensCrafters' staff performs the Sales and Service Process steps.


• Demonstrates the Diamond Service Principals and Service Vision with all customers and patients.


• Provides on-the-job training and guidance to team members making use of Company provided programs.


• Analyzes store financial data and makes recommendations regarding steps which can be implemented on the retail side of the business to improve profitability.


• Strives to achieve \"Far Exceeds Expectations\" on all targets set in the following areas:
  
  
  
  • NPS – Net Promoter Score
  
  
  • % Sales to Plan
  
  
  • Customer Count
  
  
  • Store Operating Profitability
  
  
  • % Saturation of Training
  
  
  • Key Performance Indicators, to include exam growth and retention
  
  
  
  


• Recruits and selects high caliber staff.


• Forecasts staffing needs through the use of the labor scheduling model.


• Performs administrative duties to include payroll, inventory management, technical application and understanding.


• Delivers the key performance indicators by inspiring associates to provide the customer experience that exceed their expectations notes through NPS portal.


• Leads Doctor of Optometry business partnership and co-planning.


• Adheres to Company policies and procedures regarding frame recovery and acknowledging receipt of physical inventory.


• Executes to guidelines LC Inventory Management System and Order tracker as a part of global POS


• Ensures all Company approved safety programs are implemented and maintained consistently per standards.


• Conducts monthly safety inspections of store premises using self-inspection checklist. Reports all contacts by Local, State, Federal regulatory agencies to the CSC Legal or Quality Assurance Department within 14 hours of contact. Follow-up in writing.


• Maximize Optometric partnerships through participation and involvement in the following: Coverage, Walk-in Availability, In-house Prescriptions, Doctor Detailing, Co-op Relationships.


• Maintains safe AND FUN working environment for all associates/customers.


• Takes pride in the store appearance and will execute visual directive to achieve a consistent company message.

BASIC QUALIFICATIONS

• High School graduate or equivalent


• 4+ years management/supervisory experience


• Comprehensive knowledge from operations, processes and business implications


• Strong influencing and negotiating skills


• Team building and management skills


• Knowledge of current optical theory and merchandise


• Strong communicator and listener


• Strong basic math skills (addition, subtraction, multiplication, division)


• Sales skills


• Familiarity with cash register, computers and calculators


• Ability to manage time under aggressive deadlines

PREFERRED QUALIFICATIONS

• College degree or equivalent


• State licensure (if applicable) and/or ABO Certification in non-licensed states


• LensCrafters Final Inspector Certification


• LensCrafters Quality, Fitting and Adjusting Program


• Previous experience in customer service and retail


• Knowledge of current store merchandise


• High level of business acumen to include detailed knowledge of LC Dashboard

Pay Range:58,266.60 -100,857.75

This posting is for an existing vacancy within our business.Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail]

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.