Licensed Assistant Manager

LensCrafters; Asheville (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

LensCrafters is seeking a Licensed Assistant Manager to lead store operations and ensure exceptional customer service. This role involves managing a team, meeting performance metrics, and providing expertise in optical care. Ideal candidates will have retail management experience and a valid Opticianry license, contributing to a community-focused environment.

Benefits

Health care benefits

Retirement plans

Paid time off

Employee discounts

Qualifications

• 1+ year management/supervisory experience with direct reports.
• Current & valid state Opticianry license.
• Knowledge of retail operations, processes & policies.

Responsibilities

• Acts as a leader in the absence of the Store Manager.
• Delivers quality & improvement to meet key performance indicators.
• Provides training & guidance to team members.

Skills

Strong communication

Problem-solving

Management

Sales skills

Education

High School graduate or equivalent

College degree or equivalent

Job description

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Total Rewards: Benefits/Incentive Information

LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.

Requisition ID: 888206

Store #: 000976 LensCrafters

Position: Full-Time

Total Rewards: Benefits/Incentive Information

Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.

LensCrafters is part of EssilorLuxottica, a global leader in vision care products, including eyewear, lens technology, and digital solutions. Join our global community of over 200,000 employees worldwide in transforming the eyewear and eyecare industry. Discover more on LinkedIn!

GENERAL FUNCTION

The Assistant Manager acts as a leader in the absence of, or in support of, the Store Manager. Behaves as a business owner within the marketplace & LensCrafters organization. Represents LensCrafters as the premier destination for all vision needs within the community & delivers key performance metrics.

Major Duties & Responsibilities

• Delivers quality & improvement to meet or exceed all key performance indicators (KPIs):
• Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives
• Demonstrates understanding of retail business & the capability to transfer knowledge to sales & business results. Learns & understands the competition & market trends.
• Supports the store manager in diagnosing the business & leverages the synergies of Retail, Lab & Doctor to drive positive results.
• Supports store business plans to maximize sales & profit, leveraging strengths & addressing opportunities for recovery.
• Partners with store manager to lead a team through knowledge & skills.
• Provides training & guidance to team members.
• Delivers clear & constructive feedback in a timely manner.
• Informs store manager of any situation that may require development or disciplinary action of others.
• Supports recruiting, helps select high-caliber team & creates talent pipeline.
• Follows guidelines to staff the store effectively.
• Shows pride in store appearance & executes visual directives.
• Maintains positive relationships with doctors.
• Ensures team compliance with company policies & procedures. Meets or exceeds all goals.
• Anticipates problems, explores root causes, and strives for long-term solutions.
• Performs administrative duties and maintains a safe working environment.
• Works a flexible schedule, including nights & weekends.
• Under current & valid state Opticianry license, performs:
• Provides expertise & product knowledge on lens choices based on patient’s needs & prescriptions.
• Adjusts & repairs eyewear.
• Presents and dispenses eyewear & creates a lasting impression.
• Performs accurate digital measurements.

Basic Qualifications

• High School graduate or equivalent
• Current & valid state Opticianry license
• 1+ year management/supervisory experience with direct reports
• Knowledge of retail operations, processes & policies
• Strong basic math skills
• Familiarity with cash registers, computers & calculators
• Proficiency in English for all communication
• Strong communication & listening skills
• High-level selling skills
• Proven problem-solving ability

Preferred Qualifications

• College degree or equivalent
• Previous leadership experience in retail & customer service
• Knowledge of optics & current store merchandise
• State licensure or ABO Certification (if applicable)
• Brand Final Inspector Certification
• Brand Quality, Fitting & Adjusting Program

Employee pay depends on various factors including location, experience, and skills. Benefits may include health care, retirement, paid time off, and discounts. Reasonable accommodations are available upon request for individuals with disabilities. Contact [e-mail] or call 844-303-0229.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, gender, age, disability, or other protected characteristics.