LensCrafters - Apprentice Optician

Luxottica; Nashville (TN); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an Apprentice Optician who is passionate about providing exceptional customer service and enhancing the eyewear experience. In this dynamic role, you will engage with customers, assist them in selecting the right frames and lenses, and ensure their satisfaction through meticulous attention to detail. You will also have the opportunity to develop your skills in a supportive environment that embraces technology and innovation. If you're looking to grow your career in a vibrant and customer-focused setting, this position offers a fantastic opportunity to make a meaningful impact in the lives of others.

Qualifications

• Strong customer service skills and knowledge of optical theory required.
• High school diploma and part of an apprentice program needed.

Responsibilities

• Deliver exceptional customer service and assist with eyewear selection.
• Educate customers on services and maintain store appearance.

Skills

Customer Service Skills

Strong Communication

Basic Math Skills

Sales Skills

Knowledge of Optical Theory

Knowledge of Current Merchandise

Team Building

Familiarity with POS Systems

Education

High School Graduate or Equivalent

Part of a Sanctioned Apprentice Program

Tools

Point of Sale System

Computers

Calculators

Job description

LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.
Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.

GENERAL FUNCTION

The Apprentice Optician creates exceptional value in the lives of customers by delivering the LensCrafters Experience. Ensures customers are delighted by performing the key steps of our selling model.

MAJOR DUTIES AND RESPONSIBILITIES

1. Conveys a commitment to providing unsurpassed Customer Service by performing the following Sales and Service Process steps:
   • Greeting the Customer
   • Explaining the Process in a transparent way
   • Merchandise Selection
   • Fitting - AccuFit
   • Solve visual problems or challenges for customers
   • Tendering
   • Dispensing
2. Serves as a center of excellence for others with a focus on Right the First Time and modeling our CEE service and selling model.
3. Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary needs. Suggests improvements and recommends solutions to problems. Assists other retail associates with difficult and complex areas of customer product needs and prescriptions.
4. Anticipates problems before they occur; explores underlying reasons for recurring customer problems; strives to develop long-term solutions to problems.
5. Shows patience and courtesy with customers; tracks down answers to unfamiliar questions or products.
6. Educates the customer on LensCrafters’ guarantees and services including: Eyewear Protection Plan, eyewear care tips, complimentary adjustments and follow-up services.
7. Handles tasks, such as taking and recording measurements, adjusting or fitting eyewear carefully and correctly, is thorough and exact in details.
8. Ensures finished eyewear meets LensCrafters’ optical standards and customer requirements/requests.
9. Strives to achieve “Exceptional Results” on LensCrafters’ annual CEI/Functional Skills that align with brand priorities.
10. Takes personal ownership to achieve personal and store results.
11. Serves as a role model for development and a technical resource for all.
12. Operates the Point of Sale terminal inputting customer and prescription information with accuracy and attention to detail.
13. Accurately operates the Point of Sale, when required, collecting proper payment following company security procedures.
14. Explains to the customers “One Hour” processing and expected delivery times.
15. Shows customers where to pick-up their glasses upon return to the store.
16. Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided planograms.
17. Maintains safe working environment for all associates/customers. Inform management of any potential safety opportunities.
18. Demonstrates safe work practices including the wearing of personal protection equipment in the lab.

BASIC QUALIFICATIONS

• High school graduate or equivalent
• Part of a sanctioned Apprentice Program
• Strong customer service skills: communicator, listener and team builder
• Knowledge of current optical theory and merchandise
• Knowledge of current store merchandise
• Strong basic math skills
• Awareness of current fashion trends
• Sales and service skills
• Familiarity with POS, computers and calculators
• Embrace new technology and change

PREFERRED QUALIFICATIONS

• Actively studying for LensCrafters Quality, Fitting and Adjusting Program
• Optical dispensing experience
• Previous customer service and retail experience