Lending Support Representative 1 - IAACU

Illinois Farm Bureau; Bloomington (IN); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Insurance benefits (medical, dental, 3

Vision, disability and life coverage

401(k) with company match

Paid time off

Paid company holidays

Volunteer time off

Job summary

IAACU seeks an entry-level Loan Operations Associate to support member loans, manage delinquency processes, and assist with payment arrangements. You will interact with members by phone, email, and in person, ensuring accurate collection and responsive service.

Ideal candidates bring excellent communication, a service mindset, and familiarity with lending practices. This role offers growth in a community-focused credit union environment headquartered in Bloomington, IL.

Qualifications

• Entry-level role; prior experience in customer service or banking is desirable.
• Excellent written and verbal communication, with strong customer service and problem-solving abilities.
• Familiarity with lending products and loan servicing practices.
• Knowledge of collections processes related to consumer lending.
• Experience in a credit union environment is preferred.
• CCUFC designation is a plus.
• Able to work flexible hours as needed.

Responsibilities

• Respond to member questions about open loans via phone, email or in person.
• Follow procedures to ensure accurate, timely collection of loan payments.
• Review delinquency reports and initiate contact with past-due borrowers.
• Offer payment arrangements and loan modifications as appropriate.
• Monitor loan file documentation and coordinate with loan officers.
• Conduct quality assurance reviews of loan files for policy compliance.
• Track insurance and taxes on collateral; perform escrow analysis.
• Assist with foreclosures, repossessions, and collateral maintenance as needed.
• Test and validate system enhancements to support implementations.

Skills

Customer service

Written communication

Verbal communication

Interpersonal skills

Problem solving

Flexibility

Lending knowledge

Credit union experience (desirable)

Job description

Join IAA Credit Union and become part of a team with a long-standing commitment to serving members and strengthening communities.

We’re excited you’re exploring a career with IAA Credit Union as we support the financial needs of the Illinois Farm Bureau (IFB) family of companies. As an affiliate of IFB, we combine a strong legacy with a people-first approach to service. Apply today to play a meaningful role in helping our members and communities thrive.

About the role

Provides exceptional service and effective problem resolution to members with existing loans, conducts quality assurance reviews, and supports the credit union’s asset quality through proactive delinquency management, member outreach, and payment assistance efforts.

How does this role make an impact?

• Responds to member questions regarding open loans via phone, email or in-person communication.
• Follows established procedures to ensure accurate and timely collection of loan payments from members.
• Reviews delinquency reports for late, delinquent and potentially delinquent loans. Makes initial contact with members on their past due accounts. Researches, recommends and offers appropriate payment arrangements and loan modifications to members.
• Monitors incomplete loan files for receipt of required documentation and ensures timely follow up with members and loan officers.
• Conducts quality assurance reviews of loan files to ensure compliance with internal loan policies and guidelines.
• Tracks and monitors insurance and taxes on collateral and performs escrow analysis and lien perfection.
• Assists with foreclosures, repossessions, bankruptcies, maintenance and sale of collateral in default. Assigns uncollectible accounts to collection agencies and attorneys for litigation as required.
• Tests and validates system enhancements and upgrades to identify issues, verify functionality, and support successful implementation.

Do you have what we’re looking for?

• This is an entry-level role; however, previous experience in customer service, banking, financial services, lending, collections, or a related field is highly desirable.
• Excellent written, verbal, and interpersonal communication skills, including strong customer service and problem-solving abilities.
• Familiarity with lending products and loan servicing practices.
• Knowledge of collections processes as they relate to consumer lending.
• Experience working in a credit union environment preferred.
• Certified Credit Union Financial Counselor (CCUFC) designation preferred.
• Ability to work flexible hours as needed.

Base Pay Range:

$35,200-$48,400

The base pay range represents the typical range of potential salary offers for candidates hired. Factors used to determine your actual salary include your specific skills, qualifications and experience.

Incentive Pay:

In addition to base salary, this position is eligible for a Short-Term Incentive plan.

Why work with us?

Founded in 1951, IAA Credit Union (IAACU) was created to serve the financial needs of the Illinois Farm Bureau (IFB) family of companies, and that purpose continues to guide us today. We are dedicated to building financial relationships that enrich our members’ lives through personalized service and trusted support.

Through our affiliation with IFB, our employees are part of a strong, respected organization with deep roots across Illinois. While headquartered in Bloomington, Illinois, IAACU serves individuals and families across the country. At IAACU, our culture is centered on community, connection, and making a difference in how we serve our members, their families, and the broader organizations we support.

• You’ll be able to take advantage of our benefits package, which includes insurance benefits (medical, dental, vision, disability, and life), 401(k) with company match, parental leave, paid time off, paid company holidays and time off to volunteer.

IAACU is committed to providing equal opportunity in all areas of employment, and in providing employees with a work environment free of discrimination and harassment. Employment decisions are made without regard to race, color, religion, age, gender, sexual orientation, veteran status, national origin, disability, or any other status protected by applicable laws or regulations.

Come join our team at IAACU today!

_ IAACU does not generally sponsor individuals for employment-based visas for this position. _