Lending Specialist

Monterra-Credit-Union; Redwood City (CA); On-site; USD 60,000 - 73,000; Full time

Benefits offered by this job

Salary starting $29–$35 per hour

Bilingual pay incentives (English/Span

Semi-annual bonuses

Medical, Dental, Vision, Life, LTD

401(k) with matching

Loan product discounts

Paid time off

Tuition reimbursement

Job summary

Monterra Credit Union, located in the Bay Area, seeks a Lending Specialist to process and evaluate loan requests via phone, internet, chat, and mail in a contact center setting.

The role requires a minimum of two years’ lending experience, strong communication skills, and the ability to explain loan decisions clearly. Competitive salary with comprehensive benefits and growth opportunities are offered.

Qualifications

• Minimum of two years of lending at a financial institution.
• Strong telephone, written, electronic, and digital communications skills.
• Experience with multi-channel member service delivery (phone, email, chat, text).
• Understanding of consumer loan analysis, underwriting, loan processing, and lending decision-making.

Responsibilities

• Receives, processes, and evaluates loan requests through all delivery channels.
• Reviews and evaluates consumer loan requests and routes to Centralized Underwriter.
• Explains adverse action decisions and discusses loan alternatives with applicants.
• Performs loan funding activities and maintains accurate member records.

Skills

Lending experience

Communication

Multi-channel support

Customer service

Sales experience

Education

Some college background desirable

Tools

Ticketing system

Workflow management

Case management systems

Job description

Do you have at least two years of lending experience?Do you have strong communication skills to effectively guide our members through multiple delivery channels?Would you like to work at a collaborative organization that thrives on providing outstanding member service both internally and externally?Would you like to work at a multi-faceted, dynamic organization that thrives on teamwork and collaboration?If so, we’d love to talk with you about Monterra Credit Union’s full-time Lending Specialist Position!Located in the heart of the Bay Area, Monterra Credit Union is a community-centric and growth-oriented financial institution. We invest in the success of people and our community by giving back, making things easier, and committing ourselves to our members’ potential. Diversity, equity and inclusion are critical to our success, and we value the varied backgrounds and experiences that everyone brings to our organization. If you value collaboration, forward-thinking, and giving back, this just might be the place for you.SALARY & BENEFITSMonterra Credit Union reflects the value placed on employees by providing an excellent salary and benefits package:Starting pay of $29.00 - $35.00 per hour depending on experienceBilingual pay incentives (English/Spanish)Semi-annual bonuses for meeting key financial and operational goalsMedical, Dental, Vision, Life, and Long-Term Disability insurances401(k) including generous matching contributionsDiscounts on financial products and services, including mortgage and auto loansPaid time off, tuition reimbursement, and much more!POSITION SUMMARYThe Lending Specialist receives, processes, and evaluates loan requests utilizing all delivery channels currently available; including telephone, internet, online chat, text messaging, digital applications, and mail in a contact center environment. This position serves as a source of information for loan decisions, membership eligibility and requirements, member inquiries and Credit Union products and services. Responsible for reviewing, processing, funding, and following up on consumer loans while providing exceptional member service. The role requires accuracy in loan documentation, data entry, funding activities, and maintenance of member records, while ensuring compliance with Credit Union policies, procedures, and regulatory requirements.PRIMARY RESPONSIBILITIESPossesses thorough knowledge of Credit Union loan policies, regulations, credit granting criteria, documentation required for each loan type, DMV requirements, and ancillary productsReceives member loan requests through all delivery channels including telephone, internet, online chat, text messaging, digital applications and mail in a contact center environment.Reviews, processes, evaluates and makes recommendations on consumer loan requests using sound judgment and routes loans for decision to a Centralized Underwriter with recommendation for approval or denial.Facilitates clear and timely communication of loan decisions and funding requirements to applicants, including explaining adverse action decisions, recommending appropriate loan alternatives and product options, and conducting rate and payment calculations.Responsible for follow up communication with applicants, members, branch associates, dealers pending applications, and loan pipeline management for direct and indirect loans through approved communication channels.Cross-services members on Credit Union products and services including ancillary products, consumer loans, real estate loans, share accounts, certificates, investment services, online banking services, and other Credit Union offerings.Provides assistance to new and existing members regarding all Credit Union products, services, membership requirements, and lending solutionsUtilizes ticketing, workflow management, and case management systems to create, monitor, update, assign, and resolve member service requests and loan-related cases.May include reviewing and processing of new membership applications, verify eligibility requirements, and ensure all required documentation and records are properly maintained.Recommends alterations or revisions to department policies, procedures, workflows, and service practices as neededPerforms other related duties and special projects, as assigned.Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and laws enforced by the Office of Foreign Assets Control.Provides service that aligns with the Credit Union’s mission of passionately delivering relevant products, services, and education tailored to help our members, employees, and communities achieve their financial goals.PHYSICAL DEMANDSThe physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing duties of the job, employee may be required to use frequent physical activities including sitting, standing, reaching, walking, talking, bending, and constant use of hands.Employee must occasionally lift and/or move up to 5 pounds.Employee may occasionally work overtime.These activities are not necessarily performed to the same degree and combination every day.Apply Now for Consideration!Monterra Credit Union is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, disability, or protected veteran status.Must have strong telephone, written, electronic, and digital communications skills,with the ability to effectively assist members through multiple delivery channels including phone, email, chat, and text messaging.Strong sales and service background, focus and capability are required.Minimum of two years of experience in lending at a financial institution. Experience should include Loan Processor, Loan Officer and/or New Accounts Representative functions.Some college background desirable (emphasis in business courses preferable).Must have an understanding of consumer loan analysis, underwriting, loan processing, and lending decision-making practices.Broad knowledge of financial products and services.Highly organized and able to manage a high volume of work while maintaining accuracy and service standards.Strong analytical, problem solving, and cross-servicing skills are required.Strong verbal, written and interpersonal skillsMust demonstrate flexibility and willingness to take advantage of internal and external training resources available.Proficient use of personal computers and Windows-based applications.