Lending Specialist

Oklahoma Ag Credit; Broken Arrow, Northern (OK, KY); Hybrid; USD 46,000 - 65,000; Full time

Benefits offered by this job

Competitive base pay

401(k) with company match

Paid vacation and holidays

Medical, dental, vision benefits

FSA/HSA options

Job summary

Oklahoma AgCredit is seeking a Lending Specialist in Broken Arrow, OK, to provide excellent customer service, post payments, and support loan processing. The role includes loan servicing, daily reporting, and coordinating with insurance and collateral teams.

The position emphasizes front-desk customer interactions, documentation handling, and cross-team collaboration to ensure accurate and timely loan operations. Hours are Mon–Fri, 8am–4:30pm; on-site work in Broken Arrow.

Qualifications

• Minimum associate degree or experience equivalent to perform essential functions.
• 1 year of related banking, financial services, legal and title work, and customer service experience.
• Ability to read and interpret financial statements and documents.

Responsibilities

• Greet customers and provide excellent service at the front desk.
• Post payments and assist with loan documents electronically.
• Answer phones and direct inquiries to the appropriate team.
• Support loan servicing, closings, and daily reports.
• Coordinate with insurance and collateral teams as needed.
• Maintain supplies and assist with facility needs.

Skills

Customer service

Banking knowledge

Data entry

Phone etiquette

Communication

Time management

Team collaboration

Attention to detail

Education

Associate degree or equivalent experience

Tools

Word/Excel/Outlook

Job description

Lending Specialist

Location: Broken Arrow, Oklahoma

Hours: M – F (8am to 4:30pm)

Position Summary

The Lending Specialist provides borrowers with excellent customer service by greeting them warmly, posting payments as directed, answering phones calls, filing loans documents electronically, pulling daily reports for review and approval. The Lending Specialist will also support the location by maintaining supplies, marketing items and facility services as needed.

Position Responsibilities

Loan Servicing and Closing

• Imports loan documents into electronic filing software
• Prints, mails or emails lending documents to various departments or customers
• Ensures timely completion and scanning of filings, OnBase and post-/pre-close signed documents to borrowers
• Reviews legal documents before sending to collateral custodian
• Sends delinquency letters to customers
• Coordinates with insurance specialist on borrower insurance and filings
• Prepares mortgage releases after payoff is received
• Prepares Loan Servicing Documents, Books Process and OnBase
• Organizes, interprets and verifies legal descriptions and abstracts

Customer Service

• Greets walk-in guests with a warm greeting and helps guests or directs them to the appropriate team member
• Answers and directs phone calls to appropriate team members
• Answers general questions and provides payment receipts to customers
• Attends at least two marketing events annually
• Coordinates with other team members on marketing, office supplies, activities and other events for the region

Teller

• Posts monthly payment information to Teller based on data
• Initiates wires
• Disburses loan fees
• Sends accounts payable and ACH’s to accounting for payment

Check 21

• Determines if checks need to go to bank or through machine
• Processes checks according to timelines
• Balances Check21 inputs daily

Daily Reports

• Runs daily and monthly reports regarding DFM, Drafts, ACH, LB, FTC, BLS and others as assigned
• Identifies when to post transactions or make changes to an account
• Obtains approval from Lending Officer or RVP
• Scans approved report into OnBase

Facility Maintenance and Supplies

• Performs minor facility maintenance
• Identifies need for service on facilities
• Schedules service as needed and monitors service delivery for facility needs
• Ordering marketing items and giveaways
• Checks office supply inventory
• Orders online or picks up supplies at local stores

Data Security and Confidentiality

• Appropriately protects the confidentiality, security, and integrity of the Association’s systems and data and clients’ data

Minimum Qualifications

• Associate’s Degree or experience equivalent to perform the essential functions of the job
• 1 year of related experience in banking, financial services, legal and title work, and customer service
• Or an equivalent combination of education and experience sufficient to perform the essential functions of the job

Certifications

Oklahoma Notary Public Certification Required or ability to be certified

Knowledge and Skills Required

• Working knowledge of the agriculture industry
• Knowledge of Word/Excel/Outlook sufficient to create, update and save basic documents
• General knowledge of basic accounting practices
• Working knowledge in reading and identifying income statements, balance sheets, tax returns and other financial reports
• Skill in negotiating general agreements to achieve the best outcome for the organization
• Skill in listening and conveying awareness of a customer's problem or issue to find resolution
• Skill in utilizing technology to increase efficiency
• Skill in interacting and working effectively with others
• Skill in promoting the Association’s products and services
• Skill in establishing and maintaining relationships with customers or vendors
• Skill in organizing material and information in a systematic way to optimize efficiency
• Skill in applying processes and procedures
• Skill in engaging, collaborating, and building trust with borrowers
• Skill in utilizing time in an efficient and effective manner
• Skill in focusing on and tracking details
• Skill in providing customer service
• Skill in delivering difficult messages effectively
• Skill in gathering, compiling and organizing information
• Skill in oral and written communication, sufficient to exchange information effectively with peers, supervisor, and customers

Oklahoma AgCredit offers a competitive compensation and benefits package, including:

• Competitive base pay with an incentive plan
• 401(k) Contribution 3%, Match 6%
• Paid Vacation (15 days), Sick Leave (15 days) and Holidays (12 days)
• Excellent medical, Dental, Vision, Life Insurance
• Flexible Spending and Health Savings Accounts
• Wellness program activities and rewards
• Customer-Centric Environment
• Opportunity to Give Back to Agriculture

Oklahoma AgCredit is an Equal Opportunity Employer dedicated to diversity in the workplace and offers a great work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, genetic information or protected veteran status.

Important note: We care about your hiring process and take it seriously. A real person will review your application, meaning response timelines may vary. The interviewing process at Oklahoma AgCredit may include emails, texts, phone calls, and on-site interviews. We cannot personally follow-up with each applicant, and we will do our best to create a professional, respectful, and thorough process for candidates with whom we identify as a potential fit.