Lending Manager (Front End)

Jobgether; United States; A distancia; USD 90.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote-first

Healthcare benefits

Flexible PTO

Parental leave

Professional development allowance

Insurance (life/AD&D/disability)

401(k) plan

Wellness allowance

Coworking stipend

Connectivity allowance

Refer-a-friend bonus

Collaborative culture

Descripción de la vacante

Jobgether is seeking an experienced Loan Operations Manager to lead a fully remote team of Loan Assistants across the United States. You will set expectations, monitor performance, and partner with Sales, Underwriting, Closing, and Lending Operations to deliver timely and accurate service.

The role requires a decade of mortgage industry experience, strong coaching skills, and a commitment to inclusive leadership.

Formación

• At least 10 years in mortgage, incl. 5+ years managing a remote team.
• Experience leading mortgage loan processing and/or post-closing teams.
• Coaching, mentoring, and developing teams with accountability and performance.
• Knowledge of mortgage regulatory and compliance requirements.
• Strong written and verbal communication; comfortable leading virtual meetings and training.
• Able to keep a distributed team aligned using collaboration tools like Slack and video conferencing.
• Customer-service orientation with focus on accuracy and quality.
• Attention to detail with consistent high-quality work.
• Experience writing/updating SOPs, policies, and process documentation.
• Commitment to inclusive leadership and diverse, respectful teams.

Responsabilidades

• Lead and scale a distributed team of Loan Assistants; set expectations and monitor performance.
• Communicate goals and progress weekly, monthly, quarterly, and annually.
• Build an engaged remote team via one-on-one meetings, virtual training, and feedback.
• Serve as point of contact for escalations and documentation of conversations.
• Oversee bridge loan pipeline from setup to post-closing within SLAs.
• Balance workloads and coach through pipeline challenges; support post-closing reviews.
• Partner with Sales, Underwriting, Closing, and Lending Operations for timely service.
• Compile quarterly team scorecards and monitor KPIs and quality metrics.
• Identify gaps and develop/update SOPs and policies; drive adoption.
• Establish best practices, improve workflows, and support operational projects.

Conocimientos

Remote team leadership

Communication

Coaching and mentoring

Attention to detail

Training and onboarding

Cross-functional collaboration

Customer service

Inclusive leadership

Educación

High School Diploma

Herramientas

Slack

Video conferencing

Descripción del empleo

Accountabilities

• Lead, manage, and scale a distributed team of Loan Assistants, setting clear expectations and holding team members accountable for performance and results.
• Communicate weekly, monthly, quarterly, and annual goals, and monitor progress against team and company objectives.
• Build an engaged remote team through regular one-on-one meetings, team sessions, virtual training, mentoring, and ongoing feedback.
• Serve as a point of contact for escalations, questions, and exceptions, while documenting relevant team conversations and supporting individual development.
• Oversee the bridge loan pipeline from setup and initial disclosure through submission and post-closing, ensuring work is completed accurately and within established service-level agreements.
• Balance workloads, coach team members through pipeline challenges, support post-closing reviews, and coordinate the resolution of loan findings.
• Partner with Sales, Underwriting, Closing, and Lending Operations to deliver timely and accurate service.
• Compile quarterly team scorecards and monitor key performance indicators and quality metrics.
• Identify gaps in processes and policies, develop or update standard operating procedures, and support their review, training, implementation, and ongoing adoption.
• Establish best practices, improve workflows, contribute to operational projects, and provide hands‑on support wherever needed.

Requirements:

• At least 10 years of relevant mortgage industry experience, including 5 or more years directly managing a fully remote team.
• Experience leading mortgage loan processing and/or post-closing teams.
• Demonstrated success coaching, mentoring, and developing teams while maintaining accountability and strong performance.
• Working knowledge of federal, state, and local mortgage regulatory and compliance requirements.
• Strong written and verbal communication skills, including confidence leading virtual meetings and training sessions.
• Ability to keep a geographically distributed team aligned and engaged using collaboration tools such as Slack and video conferencing platforms.
• Strong customer-service orientation, with a commitment to delivering accurate, responsive, and high-quality support.
• Excellent attention to detail and a consistent focus on accuracy and quality.
• Experience writing or updating standard operating procedures, policies, and process documentation.
• Commitment to inclusive leadership and practices that support diverse, equitable, and respectful teams.
• High school diploma or equivalent practical experience.
• Ability to perform the essential functions of the role, including regular computer use and communication by telephone and video applications, with or without reasonable accommodation.

Benefits:

• Salary: $90,000–$100,000 USD, plus eligibility for a company incentive plan (bonus).
• Remote‑first flexibility: 100% remote work for U.S.-based employees.
• Healthcare: Medical, dental, and vision coverage for full‑time employees, effective from the first day of employment.
• Flexible paid time off for full‑time employees.
• Paid parental leave: 12 weeks for birthing parents and 6 weeks for non‑birthing parents.
• Professional development: $1,000 annual allowance.
• Insurance protection: Life, AD&D, and disability insurance for full‑time employees.
• Retirement savings: 401(k) plan available to all employees; employer contributions are not provided.
• Health and wellness: $75 monthly allowance.
• Coworking support: Up to $400 per month for eligible employees.
• Connectivity allowance: $100 per month toward home internet, mobile phone, or other communication devices.
• Referral incentive: $2,500 bonus for eligible employee referrals.
• Collaborative, inclusive culture focused on learning, innovation, personal impact, and continuous improvement.