Lending Associate Supervisor

Palm Harbor Homes; Plano (TX); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive Salary

Medical/Dental/Vision Insurance

Paid Holidays

401K Match

Generous PTO

FSA/HSA Plans

Life / Disability/Accidental Insurance

Job summary

CountryPlace Mortgage in Plano, TX, seeks a Lending Associate Supervisor to oversee Lending Associates who review loan documentation and render credit decisions, collaborating with Loan Officers, Processors, Underwriting, and Compliance.

This in-person role requires strong leadership, attention to detail, and the ability to adapt to multiple investor guidelines. Competitive salary and benefits are offered, with relocation not available.

Qualifications

• BA/BS degree in Marketing, Business, Accounting, Finance or Management.
• Experience in Manufactured Housing Lending.
• Working knowledge of Microsoft Office Suite, specifically Excel.

Responsibilities

• Oversee the review and analysis of loan applications, credit reports, income, and asset documentation.
• Monitor team performance and production metrics to ensure service levels and department objectives are met.
• Foster a customer-centric culture delivering high service levels to retailers, coworkers, and customers.
• Coach, mentor, and develop team members through feedback and performance reviews.
• Refer loan requests with recommendations to underwriters and manage conditions on approved loans.
• Ensure loans adhere to investor guidelines and assist Loan Officers with service orders.

Skills

Leadership presence

Communication

Organizational skills

Time management

Problem solving / critical thinking

Attention to detail

Ownership / urgency

Team collaboration

Professional demeanor

Education

BA/BS in Marketing, Business, Accounting, Finance or Management

Tools

Microsoft Office Suite

Excel

Job description

About The Role

CountryPlace Mortgage, a leading nationwide personal property, mortgage and commercial lender headquartered in Plano, TX, is seeking a

• Oversee the review and analysis of loan applications, credit reports, income, and asset documentation to ensure accurate and compliant credit decisions
• Monitor team performance and production metrics to ensure service level expectations, quality standards, and departmental objectives are consistently achieved
• Foster a customer-centric culture by ensuring the highest level of service is delivered to retailers, co-workers, and customers
• Serve as an escalation point for complex loan scenarios
• Coach, mentor, and develop team members through regular feedback, performance reviews, and career development planning
• Maintain the highest level of service possible for retailers and customers
• Provide unparalleled service, ensuring needs are met in a timely and accurate manner
• Work with internal staff to provide follow-up, counter offers and additional information
• Refer loan requests with recommendations and documentation to underwriters
• Manage review of conditions submitted on approved loans, clears conditions when appropriate and submits to Credit Analyst for review and approval
• Ensure loans adhere to investor guidelines
• Assist Loan Officers by completing service orders and reviewing condition submissions
• Conduct trainings for new employees
• Ability to adjust work and thought process to accommodate multiple investor guidelines
• Consistently meets and exceeds individual, team and department objectives
• Perform other duties and special projects as assigned

About The Role

CountryPlace Mortgage, a leading nationwide personal property, mortgage and commercial lender headquartered in Plano, TX, is seeking a Lending Associate Supervisor to help grow our Originations Department. This in-person role is in our Plano, TX office. As a Lending Associate, you will collaborate with Loan Officers, Loan Processors, Underwriting, Compliance team and other essential departments. The Lending Associate Supervisor will be responsible for overseeing Lending Associates performing a detailed review of loan documentation. This includes reviewing the credit application, credit reports, income documentation, asset documentation and any other loan documentation required to render a credit decision.

Essential Duties & Responsibilities

• Oversee the review and analysis of loan applications, credit reports, income, and asset documentation to ensure accurate and compliant credit decisions
• Monitor team performance and production metrics to ensure service level expectations, quality standards, and departmental objectives are consistently achieved
• Foster a customer-centric culture by ensuring the highest level of service is delivered to retailers, co-workers, and customers
• Serve as an escalation point for complex loan scenarios
• Coach, mentor, and develop team members through regular feedback, performance reviews, and career development planning
• Maintain the highest level of service possible for retailers and customers
• Provide unparalleled service, ensuring needs are met in a timely and accurate manner
• Work with internal staff to provide follow-up, counter offers and additional information
• Refer loan requests with recommendations and documentation to underwriters
• Manage review of conditions submitted on approved loans, clears conditions when appropriate and submits to Credit Analyst for review and approval
• Ensure loans adhere to investor guidelines
• Assist Loan Officers by completing service orders and reviewing condition submissions
• Conduct trainings for new employees
• Ability to adjust work and thought process to accommodate multiple investor guidelines
• Consistently meets and exceeds individual, team and department objectives
• Perform other duties and special projects as assigned

Position Requirements, Capabilities & Skills

• Effective written, verbal communication and interpersonal skills
• Capable organizational and time management skills, with the ability to multi-task
• Effective problem-solving, critical-thinking, and decision-making abilities in a fast-paced environment
• Leadership presence with a professional demeanor and the ability to inspire, motivate, and influence others
• Competent attention to detail
• Ability to identify and resolve problems in a timely manner
• Employ a strong sense of urgency and ownership in all activities
• Ability to work well with a wide range of people
• Positive & professional demeanor

Minimum Qualifications

• BA/BS degree required in Marketing, Business, Accounting, Finance or Management
• Experience in Manufactured Housing Lending
• Working knowledge of Microsoft Office Suite, specifically Excel

WE OFFER

• Competitive Salary
• Medical/Dental/Vision Insurance
• Paid Holidays
• 401K Match
• Generous PTO
• FSA/HSA Plans
• Life /Disability/Accidental Insurance and much more!

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Local candidates only - relocation not available.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Cavco Industries and CountryPlace Mortgage are committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.