Legislative Moderator

State of Alaska; Juneau (AK); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Paid leave

Onsite daycare

Flexible work schedules

Job summary

The Legislative Affairs Agency in Juneau seeks a Legislative Moderator to oversee committee hearings for Range 14/15, coordinating in-person and remote testimony and operating teleconferencing and audiovisual systems.

You will respond to public inquiries, guide callers, and support staff to ensure accurate meeting placement while maintaining professional, nonpartisan service to legislators and Alaska residents.

Qualifications

• Knowledge of customer service principles and processes.
• Knowledge of basic computer programs, information retrieval systems, and office productivity tools.
• Ability to write and speak clearly, concisely, and in a well-organized manner.
• Ability to act professionally, objectively, and impartially when interacting with legislators, staff, and the public.
• Ability to communicate effectively and diplomatically across diverse personal contacts.
• Ability to maintain strict confidentiality and exercise discretion in politically sensitive environments.
• Ability to manage multiple tasks, respond to changing priorities, and exercise sound judgment in a fast-paced environment.
• Ability to learn and operate audiovisual equipment, teleconference systems, and legislative information technology.

Responsibilities

• Moderates committee hearings, coordinating in-person and remote public testimony and facilitating participation in the legislative process.
• Coordinates with Media Services regarding meeting status and assists with troubleshooting teleconference connections and audiovisual equipment during hearings.
• Answers office telephones and responds to inquiries from the public and legislative staff.
• Gathers caller information to ensure placement in the correct meeting and directs resources for public inquiries.

Skills

Customer service principles

Basic computer programs

Written and spoken communication

Diplomacy and professionalism

Confidentiality & discretion

Multitasking & prioritization

audiovisual equipment operation

Education

High school diploma or equivalent

Tools

Teleconference systems

Information retrieval systems

Job description

Examples of Duties

Legislative Moderator – Range 14

Operates audio/video equipment and teleconference and videoconference software.

Moderates committee hearings, coordinating in-person and remote public testimony and facilitating participation in the legislative process.

Coordinates with Media Services regarding meeting status and assists with troubleshooting teleconference connections and audiovisual equipment during hearings.

Processes Public Opinion Messages (POMs) received by phone, email, or paper form and enters them into the Public Opinion Message System.

Answers office telephones and responds to inquiries from the public and legislative staff.

Serves as call operator for committee hearings, gathering caller information to ensure placement in the correct meeting.

Assists the public in locating information related to statutes, legislation, and legislative proceedings.

Identifies appropriate resources for public inquiries and provides contact information.

Performs other duties as assigned.

Legislative Moderator – Range 15 (in addition to Range 14 duties):

Independently moderates complex committee hearings, including those involving executive sessions, and manages high-volume public testimony.

Troubleshoots teleconference and audiovisual issues with minimal supervision.

Demonstrates advanced knowledge of legislative procedures, information systems, and public participation processes.

Conducts advanced research on statutes, legislation, and legislative actions.

Monitors and responds to public inquiries through the Legislature's website chat service

Responds to more complex public inquiries and assists the public in navigating legislative information and resources.

Assists with the training, onboarding, and professional development of new moderators as needed.

Performs other duties as assigned.

Knowledge, Skills and Abilities

Range 14

Knowledge of customer service principles and processes.

Knowledge of basic computer programs, information retrieval systems, and office productivity tools.

Ability to write and speak clearly, concisely, and in a well-organized manner.

Ability to act professionally, objectively, and impartially when interacting with legislators, staff, and the public.

Ability to communicate effectively and diplomatically across diverse personal contacts.

Ability to maintain strict confidentiality and exercise discretion in politically sensitive environments.

Ability to manage multiple tasks, respond to changing priorities, and exercise sound judgment in a fast-paced environment.

Ability to learn and operate audiovisual equipment, teleconference systems, and legislative information technology.

Range 15 (in addition to Range 14 duties)

Knowledge of the Alaska State Legislature, legislative process, and committee procedures.

Knowledge of Alaska state government divisions, programs, and public services.

Knowledge of Alaska State Legislature's online and print research resources.

Ability to guide and instruct requestors on navigating legislative information systems and public resources.

Ability to independently troubleshoot technical and operational issues and provide guidance to less experienced staff.

Why work for the Legislative Affairs Agency?

Working here is a chance to be a part of Alaska history. LAA employees provide essential nonpartisan support to the Legislature where vital policy and laws are created. The Agency is made up of eleven sections led by a management team with 200 years of combined legislative experience and institutional knowledge who, along with our staff, share an unwavering commitment to serving Alaskans. We work in a dynamic environment and teamwork is not just a buzzword, but fundamental to everything we do.

We value:

Accountability.

We are committed to responsible use of human, financial, and environmental resources.

Respect.

We provide services without discrimination or judgment.

Integrity.

We are honest and ethical in our work.

The Alaska Legislature values the unique contributions that candidates with diverse experiences, knowledge and backgrounds can bring to our work. We are an equal opportunity employer committed to embedding diversity, equity, inclusion, and accessibility at our workplace.

The Alaska Legislature offers health benefits including a range of coverage choices for medical, dental, and vision; a health flexible spending account; as well as other health services such as Teladoc, Hinge Health, and Surgery Plus. In addition, there are a variety of supplemental elections: life insurance, additional accidental death and dismemberment, critical illness, and both short- and long-term disability.

Health and Wellness

Employees have access to a 24/7 Wellness Center, which is a small fee-based workout facility ($50 annually) with two treadmills, two ellipticals, one recumbent bike, strength training equipment, free weights, two showers, one steam room, lockers, and towel service.

For mental health wellness, the State of Alaska offers free, confidential help through the Employee Assistance Program (EAP).

The State offers savings and investment plans, paid leave, insurance options, and more to help employees meet their financial goals.

This includes:

• Public Employee Retirement System (PERS), with either a Defined Benefit or Defined Contribution based on original State of Alaska hire date.
• Deferred Compensation plan with options for before or after payroll taxes.
• Supplemental Benefits System Annuity (SBS) in lieu of Social Security.
• Workers Compensation Insurance.
• Voluntary Savings Plan (Defined Benefit participants only)

Professional Development

The Legislative Affairs Agency encourages employees to improve their skills by enrolling in professional development courses directly related to their job responsibilities. Employees may apply for reimbursement for the cost of tuition and books for one undergraduate college-level course per calendar year for which they receive a minimum of a ‘C’ letter grade.

Work/Life Balance

Work/life balance is supported through:

• The potential for flexible work schedules during interim when the legislature is not in session.
• Agency staff may accrue as compensatory time up to 150 hours of hours worked over the standard work week. There is no cash value to compensatory time.
• The State offers paid leave starting at 6:04 (h:mm) a pay period or 21 days a year. If you have previous time working for the State of Alaska in a leave eligible position, the time will be calculated into your accrual rate.
• 12 paid State holidays each year
• The Legislative Affairs Agency is a family-friendly employer.
• The Alaska State Legislature has an onsite daycare with priority given to legislative employees’ children.
• An assigned parking space may be available upon request.

Minimum Qualifications

High school diploma or equivalent.

Range 15

Successful completion of at least one legislative session as a Legislative Moderator or equivalent experience, with demonstrated proficiency in performing the duties of the position.

Additional Required Information

Special Note: This is a fully exempt job class under AS 39.25.110(3). Positions in the Legislative Affairs Agency are required to be politically neutral.

Contact Information

Employer State of Alaska

Address PO Box 110201
Juneau, Alaska, 99811

Phone [phone] (Statewide toll-free number)
[phone] (Juneau and out-of-state callers)