Legal Tech Support Specialist I

Everlaw; New York, Northern (NY, KY); Hybrid; USD 45,000 - 56,000; Full time

Benefits offered by this job

Health, dental, vision

FSA

Mental health support

Parental leave

Life & disability insurance

Equity grants

401(k) with company match

Vacation & holidays

Everlawlidays

Learning stipend

Hybrid work

Home internet stipend

Catered lunch & snacks

Job summary

Everlaw in New York, NY seeks a frontline Customer Support Specialist to assist law firms, corporations, government agencies, and non-profits on the Everlaw platform. You will answer questions, teach product usage, and troubleshoot issues by phone and email to improve the daily experience of clients.

This full-time, non-exempt role is based in our New York office with a hybrid schedule: in office M/W/Th and remote Tue/Fri, plus background checks for federal engagements.

Qualifications

• 2+ years of customer service experience in a software or related role.
• Strong verbal and written communication with empathy.
• Authorized to work in the United States; no visa sponsorship.

Responsibilities

• Provide customer support via phone and email to explain product functionality and resolve issues.
• Troubleshoot tickets and collaborate with the support team across the organization.
• Complete training modules to earn product certification and build domain expertise.
• Coordinate with Product and Engineering to share user insights and drive product improvements.
• Participate in quarterly performance and development meetings with management to map growth.

Skills

Customer support

Verbal communication

Cross-functional collaboration

Tools

Zendesk

Salesforce

Google Workspace

Job description

Everlaw in New York, NY seeks a frontline Customer Support Specialist to assist law firms, corporations, government agencies, and non-profits on the Everlaw platform. You will answer questions, teach product usage, and troubleshoot issues by phone and email to improve the daily experience of clients.

This full-time, non-exempt role is based in our New York office with a hybrid schedule: in office M/W/Th and remote Tue/Fri, plus background checks for federal engagements.