Legal Tech Product & Adoption Manager

McDermott Will & Schulte; New York (NY); On-site; USD 167,000 - 235,000; Full time

Job summary

McDermott Will & Schulte is seeking a Practice Innovation Manager to bridge practice groups with technology. You will manage a portfolio of legal tech, coordinate with attorneys and the Innovation team, and guide solutions through piloting, onboarding, and adoption.

The role emphasizes collaboration across IT, Security and governance to deliver scalable, compliant practice solutions. The position requires a Bachelor's degree and 5+ years in technology, product management, knowledge management,

Qualifications

• Bachelor's degree.
• At least five (5) years of related experience in technology, product management, knowledge management, or legal operations, preferably within a law firm environment.
• Experience in the legal industry or professional services environment preferred.
• PMP certification is a plus.
• Demonstrated experience supporting a product lifecycle, including requirements documentation, user testing, training, and licensure management.
• Knowledge of LegalTech product categories and emerging AI tools.
• Strong collaboration and interpersonal skills, with the ability to work effectively with colleagues across teams.
• Good business judgment when making decisions and understanding how those decisions affect the team's day-to-day goals.
• Strong project and timeline management skills.
• Strong written and verbal communication skills, with the ability to communicate clearly at the appropriate level to varied audiences.
• Strong analytical and organizational skills with attention to detail.
• Proficiency in Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word) and Visio.
• Ability to work under tight deadlines, prioritize responsibilities, and handle confidential information.
• Ability to work independently and under own direction and initiative.

Responsibilities

• Support the product owner for an assigned portfolio of legal technology solutions, assisting with each tool through its lifecycle including requirements definition, piloting, development/customization, onboarding, launch/implementation, adoption, ongoing enhancements, and usage tracking.
• Work with practicing attorneys and the Knowledge & Innovation attorney team to help identify practice-level needs and support the evaluation and implementation of solutions to address them.
• Support pilot programs and proof-of-concept initiatives for prospective solutions, including tracking specifications, evaluating software, gathering attorney feedback, and monitoring project timelines.
• Help guide new solutions through the firm's internal onboarding and approval processes to support successful, compliant implementation.
• Support adoption strategies: helping to raise awareness, deliver training, and encourage usage of solutions among practicing attorneys and practice groups.
• Track usage and adoption metrics for assigned tools, helping identify trends and opportunities to improve engagement and effectiveness.
• Serve as a point of contact for vendors, supporting relationship management, tracking product roadmaps, and helping translate upcoming enhancements and new features into practice impact.
• Coordinate with IT, Information Security, Information Governance, OGC, Talent, and Marketing & Business Development to help align solution rollouts with firm-wide policies, systems, and initiatives.
• Monitor advancements in technology-related working groups and committees and other emerging technologies, helping evaluate new offerings and providing input to practice group leadership.
• Help maintain product charters, roadmaps, governance policies, and usage guidelines to support clear product direction and transparency with stakeholders.

Skills

Product lifecycle management

Legal tech knowledge

Vendor management

Communication

Collaboration

AI tools awareness

Education

Bachelor's degree

Tools

Microsoft Office

Visio

Job description

McDermott Will & Schulte is seeking a Practice Innovation Manager to bridge practice groups with technology. You will manage a portfolio of legal tech, coordinate with attorneys and the Innovation team, and guide solutions through piloting, onboarding, and adoption.

The role emphasizes collaboration across IT, Security and governance to deliver scalable, compliant practice solutions. The position requires a Bachelor's degree and 5+ years in technology, product management, knowledge management,