Legal Support Manager: People & Process Leader

Eversheds Sutherland US LLP; Washington (District of Columbia); On-site; USD 115,000 - 140,000; Full time

Benefits offered by this job

Healthcare

Paid time off

Discretionary merit bonuses

Life and disability insurance

Retirement plans

Tailored learning opportunities

Job summary

Eversheds Sutherland US LLP is seeking a Legal Support Manager to lead and develop the firm’s legal practice and administrative support team in Washington, DC. This working managerial role owns staffing, workflow, training, and performance management for legal support staff and the Resource Center.

You will partner with HR and firm administration to align services with client-service standards, design coverage models, and mentor mentors to support onboarding, retention, and career development.

Qualifications

• Seven to ten years of legal secretarial or administrative support experience, including 2+ years in supervision or team lead capacity.
• Experience managing a team of 10+ across multiple practice areas and locations.
• Strong knowledge of legal document formatting, filing procedures, and firm workflows with hands-on support capability.

Responsibilities

• Supervises, schedules, and evaluates LPAs and Resource Center support across assigned practice groups or offices.
• Recruits, onboards, and trains new legal support hires in coordination with HR.
• Designs workload distribution and coverage models; manages peak-period overflow.
• Leads the LPA mentoring program in collaboration with LPAs and HR; monitors engagement and outcomes.
• Maintains administrative procedures, style guides, and quality standards for documents and meetings.

Skills

Legal secretarial

Team leadership

Document formatting

Microsoft Office

Coaching

Time management

Interpersonal skills

Education

Bachelor’s degree preferred

Tools

iManage

NetDocuments

Aderant

ChromeRiver

InTapp

Job description

Eversheds Sutherland US LLP is seeking a Legal Support Manager to lead and develop the firm’s legal practice and administrative support team in Washington, DC. This working managerial role owns staffing, workflow, training, and performance management for legal support staff and the Resource Center.

You will partner with HR and firm administration to align services with client-service standards, design coverage models, and mentor mentors to support onboarding, retention, and career development.