Legal Performance Manager

firstsourc; Thousand Oaks (CA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

401k

Vacation & Sick Time

Medical, Dental, Vision and more

Incentive Plan

Job summary

Firstsource in Thousand Oaks, CA, seeks a Legal Performance Manager to align the company\'s and client\'s interests with multiple law firms. You will oversee the legal process and performance, coordinating with both attorney and non-attorney firm management on a regular basis.

The role requires a JD or related degree, strong drafting and analytical skills, and the ability to multitask in a fast-paced environment. Travel may be required; the team offers an incentive plan and standard benefits.

Qualifications

• Bachelor's degree in Business, Law, Operations, or a Juris Doctor (JD) degree.
• Drafting and analytical skills to update and develop new operational procedures.
• Solid understanding of the legal process, with the ability to manage cases through all phases of litigation.
• Proven ability to multitask and maintain a high level of attention to detail in a fast-paced environment.

Responsibilities

• Serve as liaison for company and client interests with vendor law firms.
• Drive legal processes and performance across multiple firms.
• Assist with media support, file reviews, resolution discussions, and escalations.
• Coordinate daily/weekly performance calls with attorneys and firm management.

Education

Bachelor's degree in Business, Law, Operations, or a Juris Doctor (JD) degree

Leadership Skills

Communication Proficiency

Organizational Skills

Presentation Skills

Time Management

Problem Solving/Analysis

Financial Management

Tools

Outlook

Excel

Word

Job description

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Legal Performance Manager

Date: Sep 14, 2026

Location:

Thousand Oaks, California, US

Requisition ID: 20135

Description:

Location:555 St. Charles Drive, Thousand Oaks, CA

About Firstsource

Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, and other diverse industries. American Recovery Service, Inc. - ARSI (a Firstsource company) in Thousand Oaks, California is a nationally recognized asset-recovery company.

With an established presence in the US, the UK, India, Mexico, Australia, and the Philippines, we act as a trusted growth partner for leading global brands, including several Fortune 500 and FTSE 100 companies.

Job Summary

We are looking for a candidate to serve as a Performance Manager, representing the company’s and client’s interests as a liaison. The candidate will have oversight and be responsible for driving the legal process and performance with several vendor law firms. The ideal candidate will be comfortable helping vendor firms assertively pursue litigation strategies by assisting with media support, file review, resolution discussions, and timely escalation of important issues. The applicant should be comfortable working with attorney and non-attorney firm management via regular daily contact and formalized weekly performance calls.

Qualifications:

• Bachelor's degree in a relevant field such as Business, Law, Operations, or a Juris Doctor (JD) degree
• Drafting and analytical skills to update and develop new operational procedures
• Solid understanding of the legal process, with the ability to manage cases through all phases of litigation
• Proven ability to multitask and maintain a high level of attention to detail in a fast-paced environment
• Intelligent, detail-oriented, and customer-service savvy interactions
• Excellent presentation skills, both written and verbal skills
• Highly skilled in Outlook, Excel, and Word
• Comfort communicating with information systems professionals for reporting and automation.
• Ability to interact effectively with a wide range of staff throughout the company
• Aptitude in identifying and resolving issues in file resolution and litigation timeliness
• Ability to track and report on daily and monthly collection metrics

Competencies:

• Leadership Skills
• Communication Proficiency
• Organizational Skills
• Presentation Skills
• Thoroughness
• Time Management
• Problem Solving/Analysis
• Financial Management

Compensation & Benefits:

• Salary potential: $70,304 - $80,000
• Incentive Plan
• 401k
• Vacation & Sick Time
• Medical, Dental, Vision and more

Other:

• Some travel may be required as a necessary function of the job role

Firstsource participates in E-Verify and we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s I-9 to confirm work authorization.