Legal Operations Manager

SailPoint; United States; Remote; USD 109,000 - 184,000; Full time

Benefits offered by this job

Health and wellness coverage

Disability coverage

Life insurance

401(k) Savings and Investment Plan

Flexible vacation policy

8 paid holidays annually

Parental leave

Employee Assistance Program

Job summary

SailPoint is seeking a Legal Operations Manager to lead the legal department’s technology and AI program end to end. You will own the technology stack, build AI-powered workflows, and design scalable processes to support rapid growth while ensuring regulatory and contractual compliance.

You will partner with General Counsel to define strategy, implement legal tech, and manage cross-functional initiatives with IT, security, and privacy teams.

Qualifications

• BA or BS required; 5+ years in legal operations or related roles.
• Hands-on experience implementing, configuring, and administering legal tech platforms.
• Proven experience building and deploying generative AI solutions in a legal setting, including prompt engineering and workflow design.
• Ability to translate legal requirements into technical specs and explain concepts to attorneys and stakeholders.
• Experience developing playbooks and policies.
• Strong project management skills with a track record of cross-functional delivery.
• Excellent analytical, problem-solving, and communication skills.
• Able to manage multiple deadlines in a fast-paced environment.

Responsibilities

• Partner with General Counsel to drive strategic planning and set goals.
• Drive execution of legal's strategic initiatives through key workflows.
• Develop scalable processes, knowledge repositories, playbooks, and identify new legal tools.
• Track and report metrics on internal legal service delivery, including ROI of tech and AI tools.
• Collaborate with sales, regulatory, IT, and finance to streamline cross-functional initiatives.
• Create and maintain standardized risk assessments and mitigation plans.

Skills

Legal tech experience

Generative AI in legal

Technical translation

Playbooks

Project management

Analytical thinking

Time management

Education

BA or BS

Tools

Salesforce

Slack

SharePoint

Jira

Job description

Legal Operations Manager

SailPoint’s legal team is tasked with building, protecting and expanding SailPoint's competitive advantage and customer experience. We intelligently manage risk, shaping strategy to drive better business decisions for our internal and external environment. As a Legal Operations Manager, you will play a key role in shaping and scaling the legal function. You’ll be responsible for owning the legal department’s technology and AI program end to end: finding high-value use cases, then designing, building, testing, deploying, and maintaining the tools and automations that serve them. You will also be responsible for establishing operational processes and ensuring compliance with regulatory and contractual obligations. You will be a key asset in building the legal team and overseeing the connective tissue between legal, finance, engineering, compliance, and executive teams. You will act as both operator and builder, bridging legal expertise and technical execution— ensuring the legal department operates as a strategic enabler of growth and risk management.

General Responsibilities

• Partner with General Counsel and Deputy General Counsel to drive legal department strategic planning process, including goal development, measurement and communication
• Drive execution of legal’s strategic initiatives through development and management of key legal workflows
• Develop innovative processes and procedures to support effective, efficient program management and business operations, including building central repositories for knowledge sharing, scalable playbooks and identifying new legal tools that support rapid business scaling
• Identify, track and report on key metrics related to legal’s in-house legal service delivery model, including adoption and ROI of legal technology and AI tools
• Collaborate with cross-functional teams including sales, business development, regulatory, IT, and finance to streamline cross-functional initiatives and operations
• Partner with legal and compliance teams to create and maintain standardized tracking and evaluation of risk assessments and mitigation plans to support a rapidly growing business

AI and Legal Technology Ownership & Engineering Responsibilities

• Own the legal technology roadmap and stack, including vendor evaluation, selection, implementation, and ongoing administration and optimization
• Find, scope, and prioritize AI use cases across the legal department by working directly with attorneys to understand their workflows
• Design and build AI solutions, including prompts, skills, prompt libraries, AI playbooks, custom agents, and AI-powered workflows, and configure them for SailPoint’s positions and risk tolerance
• Build and maintain no-code and low-code automations, document templates, self-service tools, and integrations between legal systems and enterprise platforms (e.g., Salesforce, Slack, SharePoint, Jira)
• Act as technical owner and administrator for legal systems, covering configuration, user access, testing, data quality, reporting dashboards, and troubleshooting
• Partner with IT, Security, and Privacy on data governance, confidentiality, privilege protection, and security reviews for legal AI tools, consistent with SailPoint’s AI policies and applicable AI regulations
• Lead change management, training, and documentation to drive adoption of new tools, and gather user feedback to improve solutions over time
• Stay current on legal tech and generative AI developments and run pilots and proofs of concept to assess emerging capabilities

Requirements

• BA or BS required 5+ years of experience in legal operations, legal program management, legal engineering, legal technology, or similar role—preferably within a technology company
• Hands‑on experience implementing, configuring, and administering legal technology platforms
• Proven experience building and deploying generative AI solutions in a legal or professional services setting, including prompt engineering, workflow design, and output testing and validation
• Ability to translate legal requirements into technical specifications, and to explain technical concepts to attorneys and business stakeholders
• Prior experience developing playbooks and policies
• Strong project management skills and a track record of driving cross-functional initiatives to completion
• Excellent analytical, problem‑solving, and communication skills
• Able to thrive in a fast‑paced environment and successfully manage multiple deadlines

Plan for Success

• 30 Days (Onboarding & Prioritization): Get to know the team, understand current workflows, and evaluate existing legal technology processes. Partner with the team to identify, review, and establish key priorities for suspended or upcoming projects that need to be restarted.
• 60 Days (Implementation & Low-Hanging Fruit): Gain a solid, foundational understanding of the business and team operational dynamics. Successfully execute and complete select \"low-hanging fruit\" projects while initiating and driving larger strategic initiatives.
• 90 Days (Strategic Drive & Continuous Progress): Fully integrate into the role to independently manage, continuous‑improvement workflows and legal technology operations. Proactively collaborate across stakeholders, reprioritize projects as business demands evolve, and lead high‑impact process efficiencies (such as knowledge management in SharePoint and optimization of specialized generative AI tools).

Benefits and Compensation listed vary based on the location of your employment and the nature of your employment with SailPoint. As a part of the total compensation package, this role may be eligible for the SailPoint Corporate Bonus Plan or a role‑specific commission, along with potential eligibility for equity participation. SailPoint maintains broad salary ranges for its roles to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect SailPoint’s differing products, industries, and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

We estimate the base salary, for US‑based employees, will be in this range from (min-max, USD): $109,200 - $184,080.00. Base salaries for employees based in other locations are competitive for the employee’s home location.

Benefits Overview

• 1. Health and wellness coverage: Medical, dental, and vision insurance
• 2. Disability coverage: Short‑term and long‑term disability
• 3. Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)
• 4. Additional life coverage options: Supplemental life insurance for employees, spouses, and children
• 5. Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account
• 6. Financial security: 401(k) Savings and Investment Plan with company matching
• 7. Time off benefits: Flexible vacation policy
• 8. Holidays: 8 paid holidays annually
• 9. Sick leave
• 10. Parental support: Paid parental leave
• 11. Employee Assistance Program (EAP) and Care Counselors
• 12. Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options
• 13. Health Savings Account (HSA) with employer contribution

SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.

Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability.

Contact [e-mail] or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations.