Legal Operations Manager

SailPoint Technologies Holdings, Inc.; United States; On-site; USD 109,000 - 184,000; Full time

Benefits offered by this job

Health insurance

401(k) with company matching

Paid time off

Job summary

SailPoint Technologies Holdings, Inc. is seeking a senior Legal Operations Manager to guide strategic planning and drive the execution of legal initiatives.

The role focuses on building scalable workflows, central repositories, and AI-enabled tools to support rapid business growth, with collaboration across sales, regulatory, IT, and finance teams. The ideal candidate has 5+ years in legal operations or engineering, hands-on experience with legal technology platforms, and a track record of

Qualifications

• 5+ years of experience in legal operations or legal engineering roles
• Experience implementing and administering legal tech platforms
• Proven ability to design AI/automation solutions for legal workflows
• Translate legal requirements into technical specs for engineers
• Develop playbooks and policies; manage cross-functional initiatives
• Strong project management and stakeholder communication skills

Responsibilities

• Partner with General Counsel to drive strategic planning and measure goals
• Drive execution of legal initiatives through development of key workflows
• Develop scalable processes, knowledge repositories, and playbooks
• Report on metrics for in-house legal service delivery and AI tool ROI
• Collaborate with sales, regulatory, IT, and finance to streamline initiatives
• Own the legal tech roadmap and govern AI tools across systems
• Lead change management, training, and adoption of new tools
• Stay current on legal tech trends and run pilots for new capabilities

Skills

Legal operations

Project management

Cross-functional collaboration

AI in legal tech

Technical translation (legal to tech)

Education

BA or BS

Tools

Salesforce

Slack

SharePoint

Jira

Job description

General Responsibilities

• Partner with General Counsel and Deputy General Counsel to drive legal department strategic planning process, including goal development, measurement and communication
• Drive execution of legal’s strategic initiatives through development and management of key legal workflows
• Develop innovative processes and procedures to support effective, efficient program management and business operations, including building central repositories for knowledge sharing, scalable playbooks and identifying new legal tools that support rapid business scaling
• Identify, track and report on key metrics related to legal’s in-house legal service delivery model, including adoption and ROI of legal technology and AI tools
• Collaborate with cross-functional teams including sales, business development, regulatory, IT, and finance to streamline cross-functional initiatives and operations
• Partner with legal and compliance teams to create and maintain standardized tracking and evaluation of risk assessments and mitigation plans to support a rapidly growing business

AI and Legal Technology Ownership & Engineering Responsibilities

• Own the legal technology roadmap and stack, including vendor evaluation, selection, implementation, and ongoing administration and optimization
• Find, scope, and prioritize AI use cases across the legal department by working directly with attorneys to understand their workflows
• Design and build AI solutions, including prompts, skills, prompt libraries, AI playbooks, custom agents, and AI-powered workflows, and configure them for SailPoint’s positions and risk tolerance
• Build and maintain no-code and low-code automations, document templates, self-service tools, and integrations between legal systems and enterprise platforms (e.g., Salesforce, Slack, SharePoint, Jira)
• Act as technical owner and administrator for legal systems, covering configuration, user access, testing, data quality, reporting dashboards, and troubleshooting
• Partner with IT, Security, and Privacy on data governance, confidentiality, privilege protection, and security reviews for legal AI tools, consistent with SailPoint’s AI policies and applicable AI regulations
• Lead change management, training, and documentation to drive adoption of new tools, and gather user feedback to improve solutions over time
• Stay current on legal tech and generative AI developments and run pilots and proofs of concept to assess emerging capabilities

Requirements

• BA or BS required 5+ years of experience in legal operations, legal program management, legal engineering, legal technology, or similar role—preferably within a technology company
• Hands-on experience implementing, configuring, and administering legal technology platforms
• Proven experience building and deploying generative AI solutions in a legal or professional services setting, including prompt engineering, workflow design, and output testing and validation
• Ability to translate legal requirements into technical specifications, and to explain technical concepts to attorneys and business stakeholders
• Prior experience developing playbooks and policies
• Strong project management skills and a track record of driving cross-functional initiatives to completion
• Excellent analytical, problem-solving, and communication skills
• Able to thrive in a fast-paced environment and successfully manage multiple deadlines

Plan for Success

• 30 Days (Onboarding & Prioritization): Get to know the team, understand current workflows, and evaluate existing legal technology processes. Partner with the team to identify, review, and establish key priorities for suspended or upcoming projects that need to be restarted.
• 60 Days (Implementation & Low-Hanging Fruit): Gain a solid, foundational understanding of the business and team operational dynamics. Successfully execute and complete select "low-hanging fruit" projects while initiating and driving larger strategic initiatives.
• 90 Days (Strategic Drive & Continuous Progress): Fully integrate into the role to independently manage, continuous-improvement workflows and legal technology operations. Proactively collaborate across stakeholders, reprioritize projects as business demands evolve, and lead high-impact process efficiencies (such as knowledge management in SharePoint and optimization of specialized generative AI tools).

Benefits and Compensation

Benefits and Compensation listed vary based on the location of your employment and the nature of your employment with SailPoint. As a part of the total compensation package, this role may be eligible for the SailPoint Corporate Bonus Plan or a role-specific commission, along with potential eligibility for equity participation. SailPoint maintains broad salary ranges for its roles to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect SailPoint’s differing products, industries, and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. We estimate the base salary, for US-based employees, will be in this range from (min-max, USD): $109,200 - $184,080.00 Base salaries for employees based in other locations are competitive for the employee’s home location.

Benefits Overview

• 1. Health and wellness coverage: Medical, dental, and vision insurance
• 2. Disability coverage: Short-term and long-term disability
• 3. Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)
• 4. Additional life coverage options: Supplemental life insurance for employees, spouses, and children
• 5. Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account
• 6. Financial security: 401(k) Savings and Investment Plan with company matching
• 7. Time off benefits: Flexible vacation policy
• 8. Holidays: 8 paid holidays annually
• 9. Sick leave
• 10. Parental support: Paid parental leave
• 11. Employee Assistance Program (EAP) and Care Counselors
• 12. Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options
• 13. Health Savings Account (HSA) with employer contribution

SailPoint Company Overview

SailPoint (Nasdaq: SAIL) is defining the new era of adaptive identity security. In a world where non-human identities now significantly outnumber humans, our AI-powered platform unifies identity, security, and data intelligence to protect today’s enterprise from advanced identity-based threats. We deliver the identity solution that spans both the breadth of identities and the depth of context needed to drive real-time access with confidence. Built on principles like zero-standing privilege and contextualized risk, our SailPoint platform transforms identity from a point of vulnerability into a powerful security advantage. Trusted by many of the world's leading organizations, SailPoint secures the enterprise with intelligent, autonomous identity security.

Equal Opportunity and Diversity

SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.

Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability.

Contact [e-mail] or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations.

NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.

The employment policy of SailPoint is to provide equal opportunity to all persons, and it is SailPoint’s policy to take affirmative action to employ and advance in employment protected veterans and individuals with disabilities.

It is SailPoint’s policy to recruit, hire, train and promote qualified individuals in all job titles, and ensure that all other personnel actions are administered without regard to race, color, religion, national origin, sex, military and/or veteran status, disability, or other legally protected status, and we will ensure that all employment decisions are based only on valid job requirements.

SailPoint does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986.

Employees and applicants shall not be subjected to harassment, intimidation, threats, coercion, or discrimination because they have engaged in or may engage in any of the following activities: Filing a complaint; Assisting or participating in an investigation, compliance evaluation, hearing, or any other activity related to the administration of the affirmative action provisions of Section 503, VEVRAA, or any other Federal, State or local law requiring equal opportunity for individuals with disabilities or protected veterans; Opposing any act or practice made unlawful by Section 503, VEVRAA, or its implementing regulations in this part, or any other Federal, State or local law requiring equal opportunity for individuals with disabilities or protected veterans; or Exercising any other right protected by section 503, VEVRAA or their implementing regulations.

Accommodations

SailPoint will also provide reasonable accommodation to known physical or mental limitations of an otherwise qualified employee or applicant for employment, unless the accommodation would impose undue hardship on the operation of our business.

Affirmative Action Program

SailPoint’s affirmative action program contains an audit and reporting system which enables us to measure the effectiveness of our program, indicate any need for remedial action, determine the degree to which our objectives have been attained, determine whether protected veterans and individuals with disabilities had had the opportunity to participate in company-sponsored activities, measure our compliance with the program’s specific obligations, and document actions taken to comply with these obligations.