Legal Intake Specialist | Sales & Client Acquisition

CEO Lawyer Personal Injury Law Firm; United States; Remote; USD 9,100 - 13,000; Full time

Benefits offered by this job

Unlimited bonuses

Travel opportunities

PTO & holidays

Competitive base pay with bonuses

Job summary

CEO Lawyer Personal Injury Law Firm is seeking an Intake Specialist to join our dynamic team in the United States. In this role you will handle high-volume calls, assess potential cases, build rapport with prospective clients, and guide them through the sign-up and onboarding process, all while pursuing conversion and client-signed goals.

We offer unlimited performance-based bonuses, travel opportunities, and generous PTO with holidays.

Qualifications

• Excellent, professional English communication required.
• Ability to handle high-volume inbound/outbound calls.
• Strong sales mentality and willingness to ask for commitment.
• Resilient and coachable with KPI-driven focus.
• Build rapport quickly and convert qualified leads.
• Follow up diligently to move prospects through sign-up.
• Collaborate with Intake and Legal teams for a smooth client experience.

Responsibilities

• Handle back-to-back inbound and outbound calls with potential clients.
• Speak with individuals seeking legal help after an accident or injury.
• Ask strategic questions to understand and qualify each potential case.
• Build rapport quickly and create confidence in our firm.
• Follow up persistently with qualified prospects.
• Handle objections professionally and confidently.
• Guide qualified potential clients through the sign-up and onboarding process.
• Consistently work toward conversion and signed-client goals.
• Collaborate with the Intake and Legal teams to create a seamless client experience.

Skills

English communication

Phone sales

High-volume calls

Sales mindset

Persuasive communication

KPIs & conversion

Ethical selling

Job description

Perform More, Earn More, Grow More!

We believe exceptional performance should be recognized.

As an Intake Specialist, you’ll have the opportunity to earn:

• Unlimited performance-based bonuses
• Recognition for outstanding results
• Annual travel opportunities based on performance
• Career growth and advancement opportunities
• Clear performance goals and KPIs
• Opportunities to take on greater responsibilities as you grow
• 10 days of PTO + 10 paid holidays based on your country’s holiday calendar.
• Depending on experience we offer +$8 USD hourly rate, working 40 hours weekly PLUS GREAT UNLIMITED BONUSES

There is no ceiling on your bonus potential. Top performance creates bigger opportunities.

What You’ll Actually Do

Think of this role as the first opportunity to win a client’s trust. Every call matters.

You will:

• Handle back-to-back inbound and outbound calls with potential clients
• Speak with individuals seeking legal help after an accident or injury
• Ask strategic questions to understand and qualify each potential case
• Build rapport quickly and create confidence in our firm
• Follow up persistently with qualified prospects
• Handle objections professionally and confidently
• Guide qualified potential clients through the sign-up and onboarding process
• Consistently work toward conversion and signed-client goals
• Collaborate with the Intake and Legal teams to create a seamless client experience.

Who We’re Looking For

We are not looking for average.

We are looking for people who want to win, want to improve, and want their performance to mean something.

You may be a great fit if you:

• Have excellent, professional English communication skills
• Are confident speaking on the phone for most of your workday
• Thrive in a high-volume, back-to-back call environment
• Have a strong sales mentality and know how to ask for the commitment
• Are naturally persuasive without being pushy or dishonest
• Know how to build rapport quickly with different personalities
• Are comfortable being measured by KPIs, conversion rates, follow-up activity, and results
• Are resilient and don’t get discouraged by rejection
• Are competitive, coachable, and constantly looking for ways to improve
• Have the discipline to follow up until you get a clear answer
• Want a career where strong performance can lead to more income and more opportunities

Most importantly:

You know that great sales and great ethics belong together.

Our potential clients may be going through some of the most difficult moments of their lives. We expect our Intake Specialists to sell with integrity, empathy, honesty, and respect.

Success in This Role Looks Like

Success isn’t simply answering the phone. It’s becoming exceptionally good at turning conversations into relationships and qualified opportunities into clients.

We will look at performance indicators such as:

• Lead-to-client conversion
• Signed clients
• Follow-up effectiveness
• Call quality
• Communication skills
• Client experience
• Compliance and accuracy
• Teamwork and professionalism
• We want high conversion without sacrificing the client experience or our values.

Before You Apply…

This position probably is NOT for you if you:

• Dislike being on the phone
• Are uncomfortable with sales targets
• Prefer a slow-paced environment
• Need constant reminders to follow up
• Become discouraged easily by rejection
• Don’t like having your performance measured

Our Core Values

We are guided by a strong set of values that shape our culture, decisions, and the way we work together:

• Trust – We build strong relationships through honesty, transparency, and reliability.
• Humility – We stay open to learning, feedback, and continuous improvement.
• Ethics – We act with integrity and always do what’s right.
• Hunger – We are driven, ambitious, and committed to excellence.
• Education – We value growth, development, and knowledge-sharing.
• Accountability – We take ownership of our actions and deliver on our commitments.
• Respect – We treat everyone with professionalism, empathy, and fairness.
• Teamwork – We collaborate and support each other to achieve shared success.