Legal Intake Pro (Sales-Driven) — Convert with Care

Wilhite Law Firm; Denver (CO); Hybrid; USD 49,000 - 58,000; Full time

Benefits offered by this job

Competitive hourly base pay

Progressive bonus structure

401k with match

Paid Time Off (PTO)

Dog friendly campus

Friday Happy Hour

Comprehensive benefits package

Job summary

Wilhite Law Firm is seeking a Legal Intake Agent with real sales chops to be the first voice clients hear. You will build trust quickly, ask the right questions, and guide prospects toward the next step.

You’ll qualify leads, handle high-volume calls, and coordinate with attorneys to move cases forward. This hybrid role offers a competitive base, a strong bonus potential, and comprehensive benefits.

Qualifications

• 2+ years of intake and/or sales with high-volume phone work.
• Experience in a personal injury law firm is helpful.
• Track record of meeting or beating goals (conversion, revenue, appointments).
• Strong communication, warm and professional demeanor.
• Typing and detail accuracy; ability to document concurrent with speaking.
• Familiarity with case management tools; Lead Docket and FileVine a plus.
• Bilingual English/Spanish is required.

Responsibilities

• Answer inbound calls and web leads with urgency, empathy, and control.
• Qualify leads using a script while keeping conversations human.
• Ask smart questions, capture details, and spot red flags quickly.
• Set expectations, explain the process, and secure signed agreements.
• Follow up via texts, calls, and emails until a yes or a no.
• Smooth handoff of potential cases to the appropriate attorney.
• Document everything clearly in the case management system.
• Hit weekly goals for contact rate and conversion rate.
• Work in a hybrid environment; typical hours M-F 8am–5pm.

Skills

Intake & sales experience

High-volume phone work

Bilingual English/Spanish

Strong communication

Typing & detail accuracy

Tools

Lead Docket

FileVine

Microsoft Office

Job description

Wilhite Law Firm is seeking a Legal Intake Agent with real sales chops to be the first voice clients hear. You will build trust quickly, ask the right questions, and guide prospects toward the next step.

You’ll qualify leads, handle high-volume calls, and coordinate with attorneys to move cases forward. This hybrid role offers a competitive base, a strong bonus potential, and comprehensive benefits.